Live Operations Associate

3 weeks ago

Kuala Lumpur, Malaysia GuestReady Full time

Assisting the Operations Team with running the day to day operations - making sure things run smoothly on the day, every day, just like Swiss clockwork
- Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service
- Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and a personal touch
- Quality controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction
- Scheduling laundry, cleaning services, linen and check-ins for our various homes, for each day
- Liaising with our cleaners, greeters and handymen to make sure they are available to cover the tasks assigned and making sure their other commitments are accounted for
- Having the opportunity, to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do

**; Requirements**:
- Confident and personable, enjoys dealing with people
- Excellent level of verbal and written English, over messages and on the phone
- Multi-tasker, able to work under high pressure, staying calm and composed, always focused and delivering great customer service, no matter how busy it gets
- Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction. Able to make sure the day-to-day operations will run in the same manner
- Fast problem solver, being able to find solutions instantly for any given problem
- Team player, able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
- Detail-oriented individual with a strong focus on quality - Please mention the word squirrel in your cover letter
- We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings
- Interest in start-ups, the sharing economy, logistics and / or customer service is a big plus
- Previous experience (1-2 years minimum) working independently in a fast-paced environment and dealing with high-pressure situations, without constant supervision.
- Malaysian citizen or PR

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