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Food and Beverage Supervisor

1 month ago

Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

**Responsibilities**:

- To assist the Manager / Asst. Manager in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Club.
- To ensure sufficient stocks for daily use at outlets.
- To prepare duty roster and staff roster for meal breaks.
- To check on staff attendance.
- To ensure the standards of service are delivered.
- To assist in the monthly F & B promotions.
- To guide / train new service staff.
- To ensure daily cash and credit collections are in order.
- To ensure neatness and cleanliness of workstation including hygiene aspects.
- To attend to complaints, feedbacks and remedy situations.
- To ensure that all stocks are accounted for.
- To record daily sales report.
- To delegate duties to Outlet Captains.
- To be responsible for the sales and revenue, profits & losses
- Any other duties may be assigned to you from time to time by the Management.
- Assists and assigns the mise-en-place at the prescribed hours.
- Checks at the start of the shift that all supplies in the station are complete.
- Checks from time to time the availability of seats, greets guests and seats guests.
- Monitors quality product and presentation of food and drinks.
- Has knowledge of the outlet’s menu and drinks, the standard quantity, presentation and preparation.
- Presents menu, takes order, offers suggestions and promotes hotel’s specialties.
- Assists the service staff in the service of food and drinks.
- Handles guest complains professionally and tactfully.
- Checks the accuracy of the guest’s bill before it is presented to the guest.
- Coordinates with the Hostess and assigns tables for guests with table reservations.
- Knowledgeable in bar tendering and wine service.
- Capable of operating all the equipment in the outlet.
- Implements the “clean as you go policy “and complying with cleaning schedule established.
- Capable of performing cashiering responsibilities, including the operation of cash register.

**Job Requirements**:

- Minimum 3 to 4 years of Food and Beverage Supervisor experience in hotel line is preferable or equivalent experience.
- Proficient to speak, write and read in English, Bahasa Malaysia and Mandarin. Able to communicate in Mandarin will be an added advantage.
- Thorough knowledge of restaurant operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to access and accurately input information using a moderately complex computer system.
- Strong interpersonal skill and problem solving abilities.
- Good in computer literate (Word, Excel, etc.).
- High level of integrity and sense of responsibility with commitment to good governance.
- Training skills. Responsible for training the associates.
- Leadership skills.
- Good communicator, independent with good organization and multitasking skills.
- Willing to work on shift basis.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- working experience in four or five stars hotel/ fine dining: 4 years (preferred)
- Food and Beverage Supervisor: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)

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