Customer Service Officer
7 days ago
Location: Medini 7
Basic Salary: RM1,900 + KPI Incentive (Up to RM400) + Night Shift Allowance (Up to RM300)
Working Hours: 24x7 Rotational Shift
Off Day: 1 day
Working Arrangement: On site
Shuttle Bus is provided at KipMart Tampoi, Shell Sri Skudai, Jusco Taman U, Mydin Mutiara Rini, JBCC RHB, KFC Larkin Sentral, Alliance Bank Bukit Indah and Nusa Height
Job Requirements:
- At least SPM leavers
- Fluent in Malay and English (Fluency in Mandarin is an added advantage)
- Fresh graduates are encouraged to apply
- Willing to work shift hours and on weekends/public holidays
Other benefits:
- KPI incentive
- Night shift allowance
**Job Description**:
- Handle all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Exceed customer expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
**Job Type**: Contract
Contract length: 12 months
Pay: RM1,900.00 per month
Schedule:
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
Application Question(s):
- Are you willing to work shift hours?
- Are you willing to work on weekends?
- Are you okay to have only 1 off day per week?
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