Business Processes Principal Consultant

2 weeks ago

Kuala Lumpur, Malaysia SAP Full time

**We help the world run better**

**What you'll do**
In your role as a Business Process Senior Consultant - SAP Convergent Invoicing/FI-CA, you will be responsible to provide advisory and implementation services to evaluate, design, and configure end to end business processes as per the utilities and BRIM standard processes for cross industries. You will collaborate closely work with your team members to ensure success of the customer.
Business Process Consultant will drive innovation, and guide customer transformations with excellent product knowledge and confidence.

In your day-to-day you will:

- Acts as trusted advisor on strategic accounts and faces to client middle and top management level
- Implementation SAP Convergent Invoicing, Consume to cash, Master Data, Pre-paid and post-paid scenarios of cross industries
- Designing and configuration of e2e convergent invoicing processes with Integration of SAP Convergent Charging, FI-CO, SOM, Sales and Distribution (SD).
- Designing and configuration of e2e business processes in FI-CA
- Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from customer engagement
- Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirements
- Design and configure Business Master Data, Account determinations, taxation procedures, collections strategy, Dunning procedure
- Design and configuration financial customer care processes
- Support knowledge sharing initiatives and identify training needs for strategic areas
- Define and maintain consulting services definition & maintenance and service delivery to the customer
- Provide expert consulting services for customers

**What you bring**
Do you carry a minimum of 15 years’ total experience with 6-8 years of experience in an lead customer engagement/customer service consultant role?
Are you expert in designing and delivering e2e CI/FICA processes for cross industry customer?
Are you skilled in managing senior customer as well as internal stakeholders? Are you analytical, self-motivated, and enjoy problem solving?
Do you enjoy continuous learning and working efficiently in a fast-paced environment?

If this sounds like you, do you also bring:

- Possess in depth knowledge in the Implementation of BRIM Convergent Invoicing and FICA processes for cross industry
- Experience in implementation of S/4HANA, BRIM, FICA solution for Cross Industries customers
- Hands on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation
- Deep understanding of SAP's S/4HANA BRIM solution and service offerings including packaged solutions
- Clear alignment and cooperation across Client and SAP teams.
- Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation.
- Innovation mindset in identifying and developing new cross-customer topics.
- Graduate / Post-Graduate degree in Management, in Commerce or CA, ICWA, IT or Engineering, or equivalent Telecom industry experience.
- Certification on FI-CO or BRIM will be plus
- Excellent communication and presentation skills
- Team player and ability to work successfully in culturally diverse environments.

**Meet your team**
Together with your team, you will work on delivering advisory as well as implementation services to cross industries customers, leveraging solutions such as SAP S/4 HANA, SAP BRIM and related suite of solutions. Your team is actively engaged with customers across geographies to ensure their success and deliver value through our service offerings.

Your team delivers a unique combination of platform, cloud, innovative industry solutions and transformation expertise to help grow revenues, improve cash flow & increase margins.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 370258 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional |

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