Manager, Agency Communication

2 weeks ago

Kuala Lumpur, Malaysia Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Principal Duties & Responsibilities:

- Assist to manage on-going engagement with key stakeholders from different functional divisions including participating in key business meetings to ensure solutions and services are designed with the wealth planner & customer experience in mind and create competitive advantage for the company.
- Assist to collaborate closely with cross-functional stakeholders to execute necessary actions including provide strategic inputs for improvement consideration, gather internal agency teams’ feedback & buy-in, in order to drive decisions surrounding solution and service delivery & communication plans (e.g. customer & product marketing campaigns, product launches, operational enablers, investment updates & etc) to wealth planners and customers more effectively.
- Assist to work closely with different divisional stakeholders to facilitate focus groups involving wealth planners to understand target market customers’ needs to ensure the right & competitive customer solutions and compelling marketing strategies are developed for business growth and effective communication of the customer solution value propositions are delivered to the target customers.
- Assist to act as the gate keeper on all communications to agency members and assist in messaging & consolidating presentation content for the roll down of campaigns/initiatives.
- Assist to facilitate organizational business reviews for performance evaluation or decision making by assisting in preparing insights.

Job Specification:

- Bachelor’s Degree or Professional Degree in Marketing, Business Studies, Finance, Banking, Investment, Economics or equivalent.
- Minimum 7 years experiences in banking and financial services industries specialized in insurance sales and marketing is an added advantage.
- Experience in developing marketing strategies and promotional activities for sales channels.
- Experience in producing sales & marketing tools.
- Strong interpersonal and problem-solving skills, including flexibility and adaptability in a dynamic environment.
- Possesses good analytical and strong presentation skills.
- Able to interact with all levels of people and management with excellent communication and interpersonal skills.
- Team player and able to work independently with mínimal guidance.
- Strong command of multilingual skills - English, Mandarin and Malay.
- Ability to multi-task and highly motivated with an ability to take ownership.
- Possess strong work ethics, integrity and a positive attitude.

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