Customer Relations Executive

6 days ago


USJ, Malaysia USJ Car Express Sdn Bhd Full time

*As Honda 4S dealer

ocated in USJ, we seek cheerful, dedic

ed and fr
- dly individu
- to join our te

m. Your role will inclu
- the following :*
- Conduct Servic
- eminder call

exts to ensure consistent servi

ce intakes of dealership
- Coordinate and record customers' appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
- Conduct Post Service Follow Up with customer to measure customer satisfaction for improvement activities.
- Handle customers' concern, analyse root cause and propose improvement activities.
- Ensure all customers' concerns are promptly reported and replied effectively.
- Ensure customer database is updated in timely manner and protected all times through constant monitoring.
- Continuously strive to develop and maintain good rapport with customer and internal departments towards achieving high customer satisfaction.
- Conduct invitation, records customer's appointment and coordinate parts ordering.
- Coordinate activity Sales.
- Greet customers when they arrive for their appointment and direct them to the right counter. *Requirements:*
- Minimum Diploma in any field
- 2 years experience in Customer Service will be an advantage.
- Excellent communication and interpersonal skills
- Strong language skills - able to communicate (written and spoken) effectively in English and Bahasa Malaysia.
- Customer service oriented and embrace the "Customers Comes First" mind set
- Competent in Microsoft Office
- IT literate
- Independent, high commitment, motivated and able to promote good problem solving.
- This role requires you to work 6 days a week (Monday to Saturday) full day. Pay: RM2,000.00 - RM2,500.00 per month Benefits:

- Free parking
- Meal allowance Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay Expected Start Date: 07/01/2024



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