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Customer Care Executive
1 week ago
We are seeking a highly organized and efficient Customer Care Executive with knowledge of the biotech or life sciences industry to manage all pre
- Service customer accounts in APAC, Middle East, North America, Latin America and Europe.
- Handle quotations, sales orders, shipping documents and after-sales service.
- Coordinate with Lab Department for order processing.
- Liaise with Logistics Department for shipping arrangement
- Maintain accurate records of customer orders, deliveries, and payments
- Ensure timely invoicing and follow-up on customer outstanding payments
- Handle customer queries and complaints related to sales orders and deliveries
- Collaborate with the sales team to identify cross-selling and upselling opportunities in the biotech or life sciences industry
- Generate reports on sales activities, customer orders, and payment collections
- Maintain an up-to-date knowledge of Company product offerings, pricing, and promotions
- Attend sales meetings and provide input on sales strategies and goals.
- Participate in training and development activities to enhance sales coordination skills
- Bachelor's degree in Biotechnology, Life Sciences, Business Administration or a related field
- 1-2 years of experience in customer service or sales support, preferably in a B2B environment
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite, particularly Excel and Word
**Job Types**: Full-time, Permanent
Pay: RM2,800.00 - RM3,500.00 per month
Schedule:
- Day shift
-
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