Process Executive/ Quality Analyst

2 weeks ago


Kuala Lumpur, Malaysia Cognizant Full time

**Role: Process Executive/ Quality Analyst (Japanese-Language)**

**Location: KL, Malaysia**

**Mandatory Language**:Japanese

**Tenure**: FTC - Fixed term contract, 1 year contract - renewable.

**Required skills**:

- Good written communication skills and comprehension.
- Good on Numerical ability and Logical reasoning.
- Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage).
- Maintaining timelines and accuracy in processing.
- Attention to details and ability to meet deadlines.

**Roles & Responsibilities**:

- **SLA Compliance**:Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
- **Process Compliance**: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan.
- **Customer Interaction**:Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
- **Process Reengineering**:Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis.
- **Talent Management (People Management)**:Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat.
- **Knowledge Management**: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

**About Cognizant**:
Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Apr 18 2024

About Cognizant

Job ID COGNGLOBAL44177



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