Management Trainee
6 months ago
**Responsibilities**
- Identify customer needs and key drivers to reach customer satisfaction goals of the company
- Address quality gaps and initiate new projects created jointly with other departments
- Support multiple customer experience improvement projects within the company
- Monitoring and arranging the distribution of the company’s products and promotions
- Assisting in the management of the company’s products and promotions
- Conduct market research and competitor analysis
- Acting as liaisons between hotels, finance, suppliers, and clients
- Identify marketing opportunities or collaborations with external parties
- Provide general administrative support to the company including maintaining proper filing of documentation and records
**Requirements**:
- Degree in Marketing/ Customer Service/ Business Administration or any related studies
- Proven working experience in management with skills and the ability to take ownership of assigned tasks.
- Minimum 2 years of relevant work experience in management, customer experience, and/or marketing.
- Possess technology acumen and customer relations skills, including active listening, patience, empathy, conflict resolution, and organised problem-solving skills.
- Solid organisational skills including attention to detail and ability to multi-task to manage various project elements simultaneously.
- Possess strong management, leadership, and resourceful skills, mature, self-motivated, analytical, independent, initiative, responsible, and able to work under pressure.
- Good time management, Self-motivated, efficient, and dedicated fast worker, and able to meet tight deadlines.
- Capacity to manage high-stress situations.
- Computer literate and excellent Microsoft Office skills (PowerPoint and Excel).
- Excellent written and verbal communication skills.
- Proficiency in Mandarin: Must be able to read and write Mandarin effectively. Fluency in spoken Mandarin is also preferred.
**Salary**: RM2,500.00 - RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekend jobs
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- People Management: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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