Management Trainee
5 months ago
Are you a driven and detail-oriented professional with a passion for customer service and operational excellence? As our Management Trainee, you'll be a key part of our team, working directly with senior management to drive customer satisfaction and operational improvements across our diverse properties. This is a unique opportunity to gain hands-on experience in a fast-paced environment, with potential for rapid career advancement.
**Key Responsibilities**:
- **Customer Experience Champion**: Identify customer needs, analyze feedback, and spearhead initiatives to exceed customer satisfaction goals.
- **Operational Excellence**: Collaborate with departments to identify and address quality gaps, leading to streamlined processes and enhanced efficiency.
- **Project Management**: Support multiple customer experience and operational improvement projects, from ideation to implementation.
- **Product and Promotion Management**: Monitor product distribution, implement marketing promotions, and analyze their effectiveness.
- **Market Intelligence**: Conduct competitor analyses and identify potential market opportunities for expansion or collaboration.
- **Administrative Support**: Maintain organized records, documentation, and reports for all projects and initiatives.
**Requirements**:
**1. Education**: Bachelor's degree in Marketing, Customer Service, Business Administration, or related field.
**2. Experience**: 2+ years of experience in management, customer experience, marketing, or related roles.
**3. Skills**:
- Strong project management skills.
- Excellent communication and interpersonal abilities.
- Proven analytical and problem-solving skills.
- Tech-savvy and proficient in Microsoft Office Suite (especially Excel and PowerPoint).
- Mandarin proficiency. (reading, writing, and ideally speaking).
**4. Attributes**:
- Self-motivated, proactive, and resourceful.
- Highly organized with meticulous attention to detail.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Excellent leadership potential.
- Strong work ethic and commitment to excellence.
Pay: RM2,500.00 - RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Tips
**Education**:
- Bachelor's (preferred)
**Experience**:
- People Management: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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