![Agensi Pekerjaan Smarttrend Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Success Officer
3 days ago
Customer Success Officer Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Officer Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Eagerness and Keen interest in learning new technology
- Fresh Graduate are also encourage to apply
- Languages: Written and spoken English and Malay
Added Advantage:
- Experience with GPS Global Positioning System (GPS) concept but not mandatory, training will be provided.
- Trouble shooting experience
- Able to communicate with other than English or Malay language
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
**Experience**:
- Customer service: 1 year (preferred)
-
Customer Success Officer
1 week ago
Kuala Lumpur, Malaysia Aisling Consulting Sdn Bhd Full time_**Customer Success Officer Responsibilities**:_ - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. (Mostly E-mail&Whatsapp) - Acknowledging and resolving customer complaints. - Knowing our products inside and out...
-
Customer Success Specialist
4 days ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Success Officer
3 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time**Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Service Officer
3 weeks ago
Kuala Lumpur, Malaysia EMAX BEAUTE INTERNATIONAL SDN BHD Full timeJob Highlights Good Work Life Balance Productive Atmosphere Career and personal development **Job Description**: Customer Service Officer / Customer Success Officer As a CSO, your main role is to engage with customers and prospects as fast as possible with relevant recommendations of product and service that best suit the customers’ needs. The ultimate...
-
Customer Success Officer
2 days ago
Kuala Lumpur, Malaysia HiredSearch Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating...
-
Customer Success Executive
2 days ago
Kuala Lumpur, Malaysia Bitsmedia Pte Ltd Full timeKuala Lumpur **OVERVIEW**: **About the company** An opportunity to work at one of the biggest app publishers in South-East Asia (150 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world leading Muslim mobile app. Headquartered in Singapore, we also have a...
-
Customer Success Manager
2 weeks ago
Kuala Lumpur, Malaysia Veeam Software Full timeVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...
-
Customer Success Manager
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Isentia (M) Sdn Bhd Full timeJob OverviewThe role of Customer Success Executive is a critical part of the SEA Customer Success team. As a key member, you will be responsible for supporting Isentia and Pulsar customers by driving adoption and usage of the platform and services.This position requires a strong understanding of customer needs, as well as excellent communication and...
-
Customer Success Representative
4 weeks ago
Kuala Lumpur, Malaysia innotec Marketing Full time**Customer Success Representative**: Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow. N3,...
-
Customer Success Representative
6 days ago
Kuala Lumpur, Malaysia Accenture Full time**About Accenture** Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced...
-
Customer Success Specialist
3 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service knowledge of airline policies - *CNX MY - CS Airlines -Native Korean* *Position Summary:* *Primary Job Functions:* 2. Identify...
-
Customer Success Specialist
3 weeks ago
Kuala Lumpur, Malaysia Axpara Full timeThe Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers’ needs.Responsibilities and Duties -...
-
Customer Success Manager
4 weeks ago
Kuala Lumpur, Malaysia PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Success Executive
3 weeks ago
Kuala Lumpur, Malaysia Infobip Ltd Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
-
Customer Success Executive
2 weeks ago
Kuala Lumpur, Malaysia Informa Markets Full timeCompany Description Informa Markets is a division of Informa plc. With a growing portfolio of 30 trade events in Malaysia and Southeast Asia, we create business growth opportunities for ASEAN and the rest of the world in a wide range of industries including Furniture & Interiors, Industrial Machinery, Renewable Energy, Power, Security, Construction, Food,...
-
Customer Success Executive
2 weeks ago
Kuala Lumpur, Malaysia Softline International Full time**CUSTOMER SUCCESS EXECUTIVE**: - (for Malaysian only, English speaker with good presentation skill)_ **JOB FUNCTIONS** This Customer Success Executive role will cover managed Microsoft Modern Workplace customers in their area. This is an exciting role that will help create bonds with our Enterprise customers and will fuel customer success, retention,...
-
Intern - Care & Success Management Office
3 weeks ago
Kuala Lumpur, Malaysia SWIFT Full time**About the Role**:We are looking for a talented and inquisitive individual to join our Care & Success Management Office in Kuala Lumpur (Malaysia) for an internship of 6 months. As a Care & Success Management intern, you will be assisting the Care & Success Management Office in improving the current processes. This is an opportunity for an individual to...
-
Customer Success Executive
6 days ago
Kuala Lumpur, Malaysia STAFFANY PRIVATE LIMITED Full timeStaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations, and we are here to empower them to make time for what they love. **About the Role** **You Are** - Highly proficient...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Malaysia Teradata Full timeAre you passionate about making organisations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Associate Bangsar
1 week ago
Kuala Lumpur, Malaysia Sutherland Full time**Sutherland **serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. If you are a **Customer Success...