Wfm Assistant Manager
7 months ago
Qualifications:
- A minimum of 5 years of experience in Workforce Management.
- Less than 2 years of experience in team management.
- Previous experience with IEX scheduling is considered an added advantage.
**Responsibilities**:
- Develop and implement Customer Service inbound and outbound contact strategies.
- Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.).
- Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX)Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM.
- Required to interact daily with the call center leaderships team through project work, presentations, defect analysis, problem solving and strategy
-
Wfm Real Time Analyst
7 months ago
Petaling Jaya, Malaysia Teleperformance Full timeQualifications: - Excellent communication rapport-building skills. - Strong analytical skills - Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues - Able to take Management direction and cascade to staff - Strong coaching skills - Provide solutions to escalated...
-
Cy - Wfm Scheduling Analyst
6 months ago
Petaling Jaya, Malaysia Teleperformance Full timeOverview: **Position Summary**: The Workforce Scheduling and Planning Analyst is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a...
-
Business Intelligence Analyst
9 months ago
Petaling Jaya, Malaysia Teleperformance Full timeOverview: - **Develop reporting dashboards for stakeholders that will allow them for better and more efficient decision making. Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.**: - ** Frontend development on PBI.**: - ** Training end users - I.e. consumer...
-
[bpo Industry] Team Leader
6 months ago
Subang Jaya, Malaysia IGT Malaysia Full time**GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing/planning levels as necessary and supporting a global strategy to improve productivity. **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted...
-
Freelance Recruitment Consultant
7 months ago
Subang Jaya, Malaysia Career Channel Executive Search Full time**Responsibilities**: - Partnering with managers/consultants or clients to identify and understand key requirements and build a comprehensive recruiting strategy - Managing and executing full life-cycle recruitment. - Managing the recruitment process and applicants in our Recruitment system **Requirements**: - Bachelor degree/diploma of any field -...
-
Freelance Recruitment Consultant
7 months ago
Subang Jaya, Malaysia Career Channel Executive Search Full time**Responsibilities**: - Partnering with managers/consultants or clients to identify and understand key requirements and build a comprehensive recruiting strategy - Managing and executing full life-cycle recruitment. - Managing the recruitment process and applicants in our Recruitment system **Requirements**: - Bachelor degree/diploma of any field -...
-
Customer Service Contact Centre Manager
6 months ago
Petaling Jaya, Malaysia Sports Direct Full time**Company Description** Sports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality...
-
Assistant Accounts Manager
7 months ago
Petaling Jaya, Malaysia BRICK HOUSE SDN BHD Full time**IMMEDIATE HIRING AND FAST PROCESSING** **Assistant Accounts Manager Duties and Responsibilities** - Keep financial records up-to-date - Process business transactions - Assist in handling bookkeeping and following accounting best practices - Fact-check invoices for payment and processing - Assist in maintaining sales ledger and general ledger - Prepare,...
-
Tax Assistant Manager
7 months ago
Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full timeJob Description About Us: a leading professional service firm specializing in tax and accounting solutions. We pride ourselves on delivering innovative and strategic financial services to our clients, helping them navigate complex financial challenges. We are currently seeking a talented and experienced Tax Assistant Manager to join our team. Position...
-
Assistant Manager, HR
7 months ago
Petaling Jaya, Malaysia SINERGIA TALENTS SDN BHD Full time**Job description** **Compensation Management**: - Assist in developing and maintaining the company's compensation structure. - Conduct market research and analysis to benchmark salaries and benefits. - Participate in the annual salary review process and merit increase planning. - Assist in the administration of incentive and bonus programs. - Ensure...
-
Assistant Project Manager
3 days ago
Petaling Jaya, Malaysia Agensi Pekerjaan Crest Force (M) Sdn Bhd Full timeASSISTANT PROJECT MANAGER ROLE/RESPONSIBILITY - Assist Project Manager to ensure that project is delivered within set budget and timeline - Maintain good relationship and rapport with client at all time - Define,communicate and lead project team on all aspects pertaining to software development - Manage the entire software development lifecycle - Perform...
-
Assistant Shop Manager
7 months ago
Petaling Jaya, Malaysia Sports Direct Full time**Company Description** About us.** Sports Direct Malaysia is currently looking for Assistant Shop Manager to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products...
-
Assistant Operations Manager
6 months ago
Petaling Jaya, Malaysia Simple Bites Sdn Bhd Full timeWe are looking for a responsible Assistant Operations Manager to help organize and run our Restaurant & Central Kitchen and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales...
-
Assistant Finance Manager
7 months ago
Petaling Jaya, Malaysia Eagle Cliffe (M) Sdn Bhd (Kaisar Farmasi) Full time**AREAS OF RESPONSIBILITIES** **Financial Reporting, Forecasting and Budgeting** - Assist in the preparation of monthly consolidated management accounts (Profit & Loss Statement, Balance Sheet and Cash Flow Statement) for the Group - Assist in timely monthly end closing and reporting process - Provide analysis on the Group’s monthly financial results...
-
Tax Assistant Manager
7 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full timeA leading professional service firm specializing in tax and accounting solutions. We pride ourselves on delivering innovative and strategic financial services to our clients, helping them navigate complex financial challenges. We are currently seeking a talented and experienced Tax Assistant Manager to join our team. **Position Overview**: As a Tax...
-
Assistant Manager Treasury
7 months ago
Petaling Jaya, Malaysia John Clements Full time**Assistant Manager Treasury** **RESPONSIBILITIES**: - **Assist in the planning of funding plan in line with Toyota Financial Services funding/risk management policy.**: - Assist in the preparation of funding plan forecast, develop financial models & analysis to support strategic initiatives. - **Prepare treasury market/forecast expectation, analyse...
-
Assistant Outlet Manager
7 months ago
Petaling Jaya, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Manager, Treasury
7 months ago
Petaling Jaya, Malaysia Upscale Sdn Bhd Full timeToyota, Petaling Jaya ASSISTANT MANAGER, TREASURY RESPONSIBILITIES - Assist in the planning of funding plan in line with Toyota Financial Services funding/risk management policy. - Assist in the preparation of funding plan forecast, develop financial models & analysis to support strategic initiatives. - Prepare treasury market/forecast expectation, analyze...
-
Assistant Housekeeping Manager
7 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 23199403 **Job Category** Housekeeping & Laundry **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day...
-
Assistant Manager
7 months ago
Petaling Jaya, Malaysia GROUND DATA SOLUTIONS R&D SDN BHD Full timeAssistant Manager - Provide review and guidance to junior team colleagues on weekly treasury activities including a) prepare cash book report comprising opening bank balance, collection, list of vendors/statutory/payroll due payment, projected end bank balances and list of vendors expected payments b) petty cash report c) prepare payment vouchers and handle...