Product Manager, Digital Customer Experience

7 days ago

Kuala Lumpur, Malaysia Powerverse Full time

**About Us**:
At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted.

Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric world that is convenient, economical, and clean. We help companies and consumers benefit from reduced energy prices at lower costs to go green. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises.

**Job Overview**:
**Key Responsibilities**:

- Own the strategy, roadmap, and execution for our digital customer journeys, including online sales, service, and order management.
- Collaborate with UX/UI designers, developers, and business stakeholders to define product requirements and ensure that digital solutions meet customer needs and business objectives.
- Work closely with technical teams to prioritize and deliver features, ensuring timely releases and high-quality implementations.
- Measure and analyze product performance using key metrics, and optimize Conduct market research and user feedback analysis to identify opportunities for enhancing the digital customer experience.
- Keep abreast of the latest trends in digital technologies and customer experience best practices, incorporating innovative ideas into the product roadmap.
- Develop and maintain comprehensive product documentation, including user stories, use cases, and process flows.
- Lead cross-functional teams in agile development processes, fostering collaboration, transparency, and efficiency.
- Advocate for the customer within the organization, promoting a customer-centric culture and putting customer needs at the forefront of decision-making processes.

**Requirements**:

- Experience: At least 5 years of experience in product management, with a strong focus on digital products and customer experience, preferably in a fast-paced, technology-driven environment.
- Education: A bachelor's degree in Business, Marketing, Computer Science or a related field is desirable but not essential.
- Industry Knowledge: Experience in working to bring sustainable technologies to market, or in the energy or energy management sectors will be advantageous.
- Analytical Skills: Strong analytical and problem-solving abilities with the capacity to use data to draw insights, make informed decisions, and drive actions.
- Customer-Centric Mindset: Deep empathy for customers and a passion for creating exceptional customer experiences.
- Communication Skills: Proven ability to collaborate effectively with cross-functional teams and present insights to stakeholders at all levels.
- Project Management: Demonstrated ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
- Strategic Thinking: Proven experience in developing digital product strategies aligned with business objectives.
- Data Proficiency: Proficiency in using customer engagement tools, CRM software, and analytics platforms that will underpin the digital experience.
- Innovation and Creativity: A forward-thinking mindset with the ability to come up with innovative ideas to enhance customer engagement.

Join a dynamic and innovative team that values creativity, collaboration, and customer focus. You will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our business.

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