Current jobs related to Product Manager, Digital Customer Experience - Kuala Lumpur - Powerverse

  • Assistant Manager, Customer Experience Digital

    7 months ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title** - Senior Executive, Customer Experience Digital Innovation **Reports To** - Senior Manager, Product & Design **Role Purpose** **Key Accountability** - Develop and implement digital experience blueprint strategy to enhance the digital customer experience from pre-purchase up to the airport/gate experience. - Analyze customer feedback,...

  • Assistant Manager, Customer Experience Digital

    7 months ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To** - Senior Manager, Product & Design **Role Purpose** **Key Accountability** - Develop and implement digital experience blueprint strategy to enhance the digital customer experience from pre-purchase up to the airport/gate experience. - Analyze customer feedback, data and trends to identify areas of improvement and opportunities to optimize...

  • Digital Project Manager

    7 months ago

    Kuala Lumpur, Malaysia Digital Sage Full time

    **Job Summary**: - Read up to the end of this job post. _ We are looking for a Digital Project Manager preferably from Brunei. The Digital Project Manager is responsible for leading our digital marketing and digital services operations, driving the execution of our digital strategy, and ensuring alignment with the company's overall vision and goals as laid...

  • Digital Manager

    3 days ago

    Kuala Lumpur, Malaysia Loki Digital Sdn Bhd Full time

    **Responsibilities**: - LOKI DIGITAL | DIGITAL MANAGER | - LOKi is a full-service digital creative agency. We believe that the tiniest details often make the biggest impact, so we are dedicated to sweating the small stuff to make your big ideas become real-world tangible results. - Strategy - Creative - Content - Technology - Communications DO GOOD WORK is...

  • Digital Manager

    3 days ago

    Kuala Lumpur, Malaysia LOKi Digital Sdn Bhd Full time

    LOKI DIGITAL | **DIGITAL MANAGER** | LOKi is a full-service digital creative agency. We believe that the tiniest details often make the biggest impact, so we are dedicated to sweating the small stuff to make your big ideas become real-world tangible results. - Strategy - Creative - Content - Technology - Communications - DO GOOD WORK is Our mantra. Our...

  • Product Manager, Payments

    7 months ago

    Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time

    Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. As a **Payments Product Manager** of our digital bank...

  • Digital Product Manager

    7 months ago

    Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Digital Product Manager at The Makeover Guys, you will play a key role in developing and integrating our internal and external digital products. You will be involved in planning, integrating, and enhancing our business processes through innovative digital solutions. Your work will directly impact the user experience and business...

  • Digital Manager

    5 days ago

    Kuala Lumpur, Malaysia ADMIRAL DIGITAL SDN. BHD. Full time

    **Responsibility**: 1) Creation, design, execution and optimization of digital activities across client accounts include but not limited to performing keyword research, setting performance targets and researching and analyzing results of digital SEO campaigns. 4) Collect and analyze data, execute tests and identify trends to achieve maximum ROI in digital...

  • Customer Experience Manager

    7 months ago

    Kuala Lumpur, Malaysia Teads Full time

    **Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...

  • Vp, Customer Experience

    4 months ago

    Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Associate - Digital Customer Experience

    2 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

  • Digital Converged Product Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Digital Product Portfolio Manager

    3 days ago

    Kuala Lumpur, Malaysia 7300-BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Objectives of the position** We are looking for an experienced digital manager with a strong project and portfolio management skills, technical enterprise architecture and vendor management background, to continuously optimize IT landscape of BASF Agricultural Solutions Asia team. This role will: - ensure IT demand management & project approval process...

  • Digital Media Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Digital 38 Sdn Bhd Full time

    Job Description Digital 38 is recruiting for a digital content creation role in our Malaysia office. This person will be responsible for developing and supporting strategic and tactical social marketing campaigns for our APAC clients, FMCG, beauty, pharmaceutical and government accounts. **Your Role**: - Preferably with 1 year’ experience in digital...

  • Customer Experience Representative

    7 months ago

    Kuala Lumpur, Malaysia Intrepid Full time

    About Us We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence,...

  • Associate Product Manager, Card

    7 months ago

    Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time

    Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. As an **Associate Product Manager, Card & Insights** of...

  • Digital Product Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Ellwood Consulting Full time

    **Contract type**: Permanent **Location**: Kuala Lumpur **Sector**: Sales & Marketing **Salary**: RM10,000 - RM13,000 per month **Published**: about 4 hours ago Job description About our client Our client is a premium concierge service provider for nearly 30 years with presence across 25 centres in 21 countries around the world. About the role You...

  • Product Designer

    7 months ago

    Kuala Lumpur, Malaysia Bitlab Digital Full time

    As a Product Designer, your ability to balance form and function is as good as your ability to balance client and user needs. You can adapt to new challenges like a pro. We’re an end-to-end digital product shop, so we’ll need your strategic thinking and collaborative design chops at every stage of the game, from research to wireframes to visual...

  • Digital Marketing Executive

    7 months ago

    Kuala Lumpur, Malaysia PEOPLElogy Digital Sdn Bhd Full time

    **Key Responsibilities**: - Develop and implement comprehensive digital marketing strategies to drive online sales and enhance brand visibility. - Execute effective outbound marketing campaigns through various channels, ensuring targeted outreach and lead generation. - Monitor and analyze digital marketing campaigns' performance, utilizing tools such as...

  • Manager, User Experience

    7 months ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User Experience **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines. - Interprets business needs / user requirement to...

Product Manager, Digital Customer Experience

7 months ago

Kuala Lumpur, Malaysia Powerverse Full time

**About Us**:
At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted.

Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric world that is convenient, economical, and clean. We help companies and consumers benefit from reduced energy prices at lower costs to go green. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises.

**Job Overview**:
**Key Responsibilities**:

- Own the strategy, roadmap, and execution for our digital customer journeys, including online sales, service, and order management.
- Collaborate with UX/UI designers, developers, and business stakeholders to define product requirements and ensure that digital solutions meet customer needs and business objectives.
- Work closely with technical teams to prioritize and deliver features, ensuring timely releases and high-quality implementations.
- Measure and analyze product performance using key metrics, and optimize Conduct market research and user feedback analysis to identify opportunities for enhancing the digital customer experience.
- Keep abreast of the latest trends in digital technologies and customer experience best practices, incorporating innovative ideas into the product roadmap.
- Develop and maintain comprehensive product documentation, including user stories, use cases, and process flows.
- Lead cross-functional teams in agile development processes, fostering collaboration, transparency, and efficiency.
- Advocate for the customer within the organization, promoting a customer-centric culture and putting customer needs at the forefront of decision-making processes.

**Requirements**:

- Experience: At least 5 years of experience in product management, with a strong focus on digital products and customer experience, preferably in a fast-paced, technology-driven environment.
- Education: A bachelor's degree in Business, Marketing, Computer Science or a related field is desirable but not essential.
- Industry Knowledge: Experience in working to bring sustainable technologies to market, or in the energy or energy management sectors will be advantageous.
- Analytical Skills: Strong analytical and problem-solving abilities with the capacity to use data to draw insights, make informed decisions, and drive actions.
- Customer-Centric Mindset: Deep empathy for customers and a passion for creating exceptional customer experiences.
- Communication Skills: Proven ability to collaborate effectively with cross-functional teams and present insights to stakeholders at all levels.
- Project Management: Demonstrated ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
- Strategic Thinking: Proven experience in developing digital product strategies aligned with business objectives.
- Data Proficiency: Proficiency in using customer engagement tools, CRM software, and analytics platforms that will underpin the digital experience.
- Innovation and Creativity: A forward-thinking mindset with the ability to come up with innovative ideas to enhance customer engagement.

Join a dynamic and innovative team that values creativity, collaboration, and customer focus. You will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our business.