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Service Desk Agent

2 months ago

Kuala Lumpur, Malaysia Fujitsu Full time

**Role Purpose**:
**Responsibilities**:

- Troubleshoot and resolve technical issues.
- Escalate issues to the appropriate level of support as needed.
- Document all customer interactions in the ticketing system.
- Maintain a high level of customer satisfaction.
- Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex issues.

**Qualifications**:

- Degree in IT or related field.
- 1-2 years of experience in a customer service or technical support role.
- Strong customer service skills.
- Technical aptitude.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite.
- Preferable with (Mandarin & Cantonese Speaker)

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