Reservation Agent

2 weeks ago


Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

Job Descriptions:

- Ø Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters.

Ø Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail.

Ø Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations,

Ø Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences.

Ø Adhere to all company credit policies to ensure all revenue expected will be received

Ø Performs other duties as and when required.

Ø At least 1 year(s) of working experience in the related field is required for this position.

Ø Good spoken and written communication abilities in Bahasa Malaysia and English, Mandarin is an added advantage

Ø Able to work independently and with minimum supervision

Ø Pleasant with positive attitude

**Salary**: RM1,900.00 - RM2,100.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Customer support: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Application Deadline: 07/27/2023
Expected Start Date: 08/01/2023


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