Reservation Agent

2 weeks ago


Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

**Job Summary**:
Reservation Agent plays a crucial role in the hospitality industry by managing the reservation process for guests. The job is responsible for handling reservation requests, assisting guests with booking accommodations, and providing excellent customer service.
- Confirm reservations and inform guests about the terms and conditions.
- Provide information about hotel services, facilities, and policies to potential guests.
- Assist guests with inquiries, special requests, and concerns.
- Handle complaints and resolve issues promptly to ensure guest satisfaction.
- Communicate effectively with other hotel departments to relay guest information and special requests.
- Promote hotel services, packages, and special offers to maximize revenue.
- Upsell room upgrades and additional services to enhance the guest experience.
- Stay informed about room availability, rates, and promotions.

**Job Requirement**:

- SPM or equivalent; additional education in hospitality or related field is a plus.
- Proven experience in a similar role within the hospitality industry.
- Excellent interpersonal and communication skills.
- Familiarity with reservation software (OPERA) and online booking platforms.
- Ability to work in a fast-paced environment and handle stressful situations with composure.
- Malaysian citizenship or possession of a valid spouse visa.

Eastin Hotel Kuala Lumpur, a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a short 5-minute walk from the Phileo Damansara MRT station, part of the Kajang - Kwasa Damansara line. Experience the epitome of luxury and convenience as you explore the vibrant city from our well-positioned haven.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM1,800.00 - RM2,100.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

Expected Start Date: 03/01/2024


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