Reservation Sales Agent

2 weeks ago


Kuala Lumpur, Malaysia Marriott International Full time
Job Number 24075174
Job Category Reservations
Location Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  • Reservations Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservation Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    **Job Summary**: Reservation Agent plays a crucial role in the hospitality industry by managing the reservation process for guests. The job is responsible for handling reservation requests, assisting guests with booking accommodations, and providing excellent customer service. - Confirm reservations and inform guests about the terms and conditions. - Provide...

  • Reservation Agent

    7 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23122644 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...


  • Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

    Summary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the...

  • Reservation Officer

    4 weeks ago


    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    To confirm reservations for rooms according to the room’s availability. - Accord the rates that are currently in effect and arrange the billing according to the hotel procedures. - To handles all group tours/ conventions including the rooming list. - To record all reservations neatly and accurately on prescribed forms. - To neatly file all updated...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23193864 **Job Category** Reservations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...


  • Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    **Responsibilities**: - All types of Air Ticketing and travel related services. Working on three GDS System - Amadeus, Galileo & Sabre - Knowledge & experience about E-Ticketing, Encoding/Decoding airports, airlines cities etc. - Checking Flight Availability, Creating Passenger Name Record (PNR), Fare Modification, Baggage, Issuing E-Ticket, Re-issue,...

  • Host - Reservation

    4 days ago


    Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records! **What we offer**: - Fun and...


  • Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary Administration - Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. - Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. - Establishes an efficient trace File to ensure that all business booked is properly tracked. - Assists...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...

  • Guest Service Agent

    7 days ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Service Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Indoor sales

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Integrity Freight Full time

    We are seeking an influential Indoor Sales to join our elite team at Integrity Freight Sdn Bhd in Klang/Port Klang, Selangor. Growing your career as a Full time Indoor Sales is a terrific opportunity to develop fundamental skills. If you are strong in problem-solving, presentation and have the right passion for the job, then apply for the position of Indoor...

  • Sales Executive

    4 weeks ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    1. Drive property market agent penetration and meet target. 2. Manage agent acquisition task, focusing on signing up agents to our platform through effective means. 3. Manage and nurture existing accounts, ensuring agents are satisfied and fully utilizing our platform's capabilities. 4. Lead the full sales cycle, from prospecting to closing leads,...


  • Kuala Lumpur, Malaysia Genting Malaysia Berhad Full time

    Assistant Sales Manager - Tour Sales 1. Handling travel agents by conducting regular visits to build rapport in a professional and timely manner. 2.Support agents with enquiries, product update, new promotions and handle tour MICE enquiries. 3. Identify new agent to build potential new market segment for RWG and Awana hotels. 4. Promote Genting SkyWorlds...

  • Sales Manager

    5 days ago


    Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time

    As the Sales Manager, you will be responsible for performing the following tasks to the highest standards: - Complete the relevant Hilton University courses promptly and pass the tests. - Be familiar with hotel product knowledge and related activities. - Responsible for the promotion and sales of all hotel products, including but not limited to rooms,...

  • Sales Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia RIZAL MOHTAR ENTERPRISE Full time

    1. Entertain customers and make sales 2. Demonstrating and presenting products 3. Keep the showroom tidiness and in orderly manner 4. Record sales 5. Handle Live sosial media (in group) 5. We are trophies supplier in Malaysia offer various types of trophies and medals at very reasonable price. Our products are designed with fine quality and artwork. Our...

  • Sales Agent

    4 hours ago


    Jalan Rimbunan Raya , Kuala Lumpur Kuala Lumpur Malaysia 360 Consulting Group Sdn Bhd Full time

    To make outbound calls to prospective customers to promote various business bank financing products.Managing the leads generated by referrals and call prospects to deliver a remarkable consultation experience.Optimize customer interaction to deliver sales results and client engagement activities.To maintain good customer service and relationship. In...

  • Front Desk

    4 weeks ago


    Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full time

    A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

  • Sales Executive

    4 weeks ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Responsibilities: - Conduct sales calls to property agents to introduce our platform and invite them to sign up. - Clearly communicate the value proposition and benefits of our platform, promoting our offering services to prospective property agents. - Build and maintain strong relationships with property agents, securing commitments to join our platform...