Technical Support
2 weeks ago
To understand overall technical support ticketing process and procedure.
- Complete technical tasks and assignment according to ticketing system.
- Track ticket status and make sure no missing SLA (service level agreement) complaints.
- To prepare daily and detailed technical support reports to customers.
- Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
- Capable of performing technical fault findings.
- Able to contribute to root cause analysis, rectification process and solutions.
- To standby for ad hoc technical support on a rotation basis.
- Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
- Perform schedule preventive maintenance service.
- Complete schedule preventive maintenance checklist and report in a timely manner.
- Complete any other tasks as assigned by the superior.
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (required)
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