Front Desk Receptionist
2 days ago
**Responsibilities**:
- ROLE SUMMARY:
- Providing customer service to both Internal & External customers.
- PURPOSE OF THE POSITION:
- To handle all enquiries and phone calls for the company.
- KEY RESPONSIBILITY:
- 1. Responsible for front desk functions and guest reception.
- 2. Attend to all guests / visitors enquiries at the reception counter professionally.
- 3. Attend to all incoming and outgoing calls appropriately and courteously.
- 4. Handling all incoming company telephone calls and “walk-in” visitors in a highly professional, courteous, proactive and efficient manner.
- 5. Maintain a neat and professional Front Office environment to reinforce a professional image to both internal employees and external customers.
- 6. Answering phone calls with good manner and directing the calls to the appropriate department as well as taking down messages.
- 7. To provide telephone counselling on admissions and all other enquiries.
- 8. To liaise with cleaning and pantry personnel in maintaining cleanliness of the rooms and in preparing refreshments when necessary.
- 9. Handle in-coming and outgoing mails - acknowledge, sort, record and distribute in-coming mails to the respective departments.
- 10. Perform a wide range if administrative support as needed.
- QUALIFICATION AND EXPERIENCE:
- At least 1 year of working experience in the related field is required for this position.
- Ability to handle multiple task and prioritize work.
- Ability to communicate with all levels and difficult people, due to vast differences in people met on a daily basis.
- Customer service oriented attitude to both internal and external custom.
- EDUCATION REUQIREMENT-
Benefits
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