E-commerce Administrator
6 months ago
Respond promptly and professionally to customer inquiries and messages on social media.
- Address customer concerns and complaints to ensure satisfaction and retention.
- Assist with order-related inquiries, including tracking, returns, and payment issues.
- Maintain knowledge of our products and services to provide accurate information.
- Gather customer feedback from social media and share insights with relevant teams.
- Monitor and track key performance metrics like response times and satisfaction levels.
- Create visually appealing content for social media posts using basic design skills.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Application Question(s):
- When is the earliest you can report duty?
**Education**:
- STM/STPM (preferred)
**Experience**:
- E-commerce: 1 year (preferred)
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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