Marketing and Customer Service

1 week ago


Batu Ferringhi, Malaysia woodcomfy resources Full time

**Job Title: Online Customer Service cum Marketing**

**Location**: Remote (90% work from home), with occasional site visits in Penang Island

**Company**: Woodcomfy Resources (Stay.co)

**Job Type**: Full-time

**Key Responsibilities**:

- Manage listings on Airbnb and other platforms, ensuring accurate and attractive property descriptions, updated availability calendars.
- Respond promptly to inquiries and messages across all platforms, ensuring all guest inquiries are addressed professionally and in a timely manner.
- Monitor and respond to social media comments and direct messages.
- Reply to guest reviews on online travel agencies (OTA) to maintain positive guest relations and improve online reputation.
- Coordinate with the operations team regarding guest check-in and check-out times to streamline the arrival and departure process.
- Collect necessary guest information such as identification details (IC) and security deposits as required.
- Manage the refund process for guests upon check-out.
- Maintain and update property details, including editing listings, updating pricing, and ensuring all information is current and accurate.
- Proactively call guests to gather reviews and feedback about their stay, encouraging positive reviews and addressing any concerns.
- Support marketing initiatives to promote properties effectively across online channels.
- Directly reporting to Sales & Marketing manager

**Requirements**:

- Excellent communication skills, both written and verbal.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong customer service orientation with a passion for delivering exceptional guest experiences.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt in a growing and dynamic industry.
- Fresh graduates are welcome to apply; training will be provided.

**Benefits**:

- Competitive salary based on experience.
- Flexible work environment with the majority of work conducted remotely.
- Opportunities for growth within the company.
- Health benefits and other perks to be discussed.

Join our team and play a pivotal role in ensuring our guests receive outstanding service and our properties shine online

To apply, please submit your resume and cover letter highlighting your relevant experience and why you would be a great fit for this role.

**Job Types**: Full-time, Permanent

Pay: From RM2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development
- Work from home

Supplemental pay types:

- Commission pay
- Performance bonus

Expected Start Date: 07/15/2024


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