Guest Service Agent

3 weeks ago


Batu Ferringhi, Malaysia Hilton Full time

Guest Service Agent / Associate

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Reservation Agent

    3 weeks ago


    Batu Ferringhi, Malaysia Hilton Full time

    Reservation Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...


  • Batu Ferringhi, Malaysia BAHANG BAY HOTEL SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. We are a new 4 Star Hotel located at Teluk Bahang which also one of the tourist attraction area in Penang. We provide full accommodation...


  • Batu Ferringhi, Malaysia BAHANG BAY HOTEL SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. We are a new 4 Star Hotel located at Teluk Bahang which also one of the tourist attraction area in Penang. We provide full accommodation...

  • Retail Sales Agent

    5 days ago


    Batu Ferringhi, Malaysia Palmco Hotels Sdn Bhd ( Hard Rock Hotel Penang) Full time

    Retail Sales Agent Every musical artist adds their own passion and personality to their music and performances. In that same spirit, Hard Rockers at Hard Rock Hotel Penang express themselves in authentic ways and project their individuality onto the products and services that they deliver. We constantly seek natural-born entertainers, supreme go-getters and...

  • Reservation Clerk

    1 month ago


    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    **Responsibilities**: - To answer phones and respond to reservation enquiries from guests, travel agents, online booking sites,and other channels. - To assist the daily operation as required. - To carry out any other duties when directed by the Reservations Manager, Assistant Reservations Manager or Reservations Supervisor. - To do follow-ups relating to...


  • Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    Responsible for creating memorable guest experience. - Anticipate guest needs and build rapport with customers. - Attend to inquiries and handle guest complaints professionally and diligently. - Strong upselling skill. - Follow up on guest comments to establish solutions appropriate to problems highlighted. - Maintain the Front Office information folder with...


  • Batu Ferringhi, Malaysia woodcomfy resources Full time

    **Job Title: Online Customer Service cum Marketing** **Location**: Remote (90% work from home), with occasional site visits in Penang Island **Company**: Woodcomfy Resources (Stay.co) **Job Type**: Full-time **Key Responsibilities**: - Manage listings on Airbnb and other platforms, ensuring accurate and attractive property descriptions, updated...

  • Events Manager

    2 weeks ago


    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    **Responsibilities**: - Sells to new, existing and prospective customers considering goals set forth in the sales strategy. - Negotiating optimum rate for the benefit of the business and to ensure guest satisfaction and repeat business. - Conduct site inspection as required and maximize up-selling opportunities whenever possible. - Develops and maintains...

  • F&b Service Crew

    5 days ago


    Batu Ferringhi, Malaysia Palmco Hotels Sdn Bhd ( Hard Rock Hotel Penang) Full time

    Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in a function rooms, bars, lounges, restaurants, pool area or in-room dinning. You will: set or prepare the outlet ready for service including keeping assigned areas stocked with supplies respond to guests' needs & wants requests, e.g. food...


  • Batu Kawan, Malaysia THE UPPER HOUSE Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...


  • Batu Feringgi, Penang, Malaysia BAHANG BAY HOTEL SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.We are a new 4 Star Hotel located at Teluk Bahang which also one of the tourist attraction area in Penang. We provide full accommodation...


  • Batu Kawan, Malaysia THE UPPER HOUSE Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...


  • Batu Kawan, Malaysia THE UPPER HOUSE Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...


  • Batu Kawan, Malaysia THE UPPER HOUSE Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...


  • Batu Kawan, Malaysia THE UPPER HOUSE Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...


  • Batu Kawan, Penang, Malaysia THE UPPER HOUSE Full time

    Job description Perform all checkin and checkout tasks Manage online and phone reservations Ensure proper credit, checkin, checkout and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms,...


  • Batu Kawan, Penang, Malaysia THE UPPER HOUSE Full time

    Job description Perform all checkin and checkout tasks Manage online and phone reservations Ensure proper credit, checkin, checkout and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms,...


  • Batu Ferringhi, Malaysia Hilton Full time

    Recreation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Batu Ferringhi, Malaysia Hilton Full time

    Food and Beverage Coordinator A Food and Beverage Coordinator is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets. **What will I be doing?** As a Food and Beverage Coordinator, you are responsible for working in all areas of Food and...