Care Account Specialist

2 weeks ago

Kuala Lumpur, Malaysia Intellect Full time

We are looking for a senior clinical or counselling psychologist with managerial and clinical supervision experiences. In this role, you will be setting up and managing Intellect’s clinical operations across our APAC markets that are customised for enterprise clients. This involves hiring and supervising clinical and counselling psychologists who can provide virtual and in-person sessions on the client’s premises or at an off-site clinic location. This role is client-facing and you will be the first point of contact for the enterprise client. You will be responsible for planning and deploying clinical staff to provide care services, including individual and group therapy sessions, critical incident stress management (CISM) and mental health/wellness related training sessions.

You have a strong grounding in evidence-based psychological therapies, with a particular focus on trauma-focused interventions, as well as CISM. You are passionate about destigmatizing mental health, and you adhere to the highest ethical and professional best practice standards. You have the necessary membership/ licensing to practice in your country as a Clinical/ Counselling Psychologist.

You are responsible for the analysis and reporting of clinical data from the clinical sessions conducted for the enterprise client, and you will translate these into actionable recommendations and insights. Overall, your duty is to ensure the quality of clinical services are meeting the highest ethical and practiscing standards.

You will be closely working with your Care Account Operations colleagues in planning and implementing operational processes.
- Monthly reporting of clinical data, insights and recommendations.
- Assisting the hiring team in onboarding and training clinical and counselling staff for onsite clinical services
- Overseeing the implementation of operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline, roster management for onsite / virtual care
- Clinical supervision of site-specific clinical staff
- Reviewing and refining clinical Service Level Agreements (SLAs)
- Collaboration with enterprise client on delivering Learning & Development content to client’s workforce
- Collaboration with internal commercial, clinical and strategy teams for alignment with commercial demand, internal policies and processes.
- Continuously refine and improve our clinical and operational processes

**Requirements**:

- Masters in Clinical Psychology or Counseling Psychology, or Doctorate in Clinical Psychology (D.Clin.Psy.)
- Minimum of 3 years of experience in providing clinical supervision
- Training and experience in delivering evidence-based trauma-focused psychological therapies
- Training and experience in delivering Critical Incident Stress Management (CSIM)
- Experience managing remote teams across multiple locations

**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun

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