Care Account Specialist
5 months ago
We are looking for a senior clinical or counselling psychologist with managerial and clinical supervision experiences. In this role, you will be setting up and managing Intellect’s clinical operations across our APAC markets that are customised for enterprise clients. This involves hiring and supervising clinical and counselling psychologists who can provide virtual and in-person sessions on the client’s premises or at an off-site clinic location. This role is client-facing and you will be the first point of contact for the enterprise client. You will be responsible for planning and deploying clinical staff to provide care services, including individual and group therapy sessions, critical incident stress management (CISM) and mental health/wellness related training sessions.
You have a strong grounding in evidence-based psychological therapies, with a particular focus on trauma-focused interventions, as well as CISM. You are passionate about destigmatizing mental health, and you adhere to the highest ethical and professional best practice standards. You have the necessary membership/ licensing to practice in your country as a Clinical/ Counselling Psychologist.
You are responsible for the analysis and reporting of clinical data from the clinical sessions conducted for the enterprise client, and you will translate these into actionable recommendations and insights. Overall, your duty is to ensure the quality of clinical services are meeting the highest ethical and practiscing standards.
You will be closely working with your Care Account Operations colleagues in planning and implementing operational processes.
- Monthly reporting of clinical data, insights and recommendations.
- Assisting the hiring team in onboarding and training clinical and counselling staff for onsite clinical services
- Overseeing the implementation of operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline, roster management for onsite / virtual care
- Clinical supervision of site-specific clinical staff
- Reviewing and refining clinical Service Level Agreements (SLAs)
- Collaboration with enterprise client on delivering Learning & Development content to client’s workforce
- Collaboration with internal commercial, clinical and strategy teams for alignment with commercial demand, internal policies and processes.
- Continuously refine and improve our clinical and operational processes
**Requirements**:
- Masters in Clinical Psychology or Counseling Psychology, or Doctorate in Clinical Psychology (D.Clin.Psy.)
- Minimum of 3 years of experience in providing clinical supervision
- Training and experience in delivering evidence-based trauma-focused psychological therapies
- Training and experience in delivering Critical Incident Stress Management (CSIM)
- Experience managing remote teams across multiple locations
**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
-
Care Account Operations Specialist
5 months ago
Kuala Lumpur, Malaysia Intellect Full time**The Role**: As the Care Account Operations Specialist, you will work closely with the Care Account Manager to drive and support Intellect’s clinical operations tailored for our enterprise clients across the APAC region. Your role will be pivotal in transforming and optimising our clinical operational processes, drawing from best practices in electronic...
-
Nursing Care Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeJob Title: Nursing Care SpecialistJob Summary:Talent Recruit is seeking a skilled Nursing Care Specialist to join our team. As a Registered Nurse, you will be responsible for providing high-quality patient care and support to our clients.Key Responsibilities:Ensure a safe and hygienic working environment by following procedures, rules, and...
-
Hair Care Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full timeJob Title: Hair Care SpecialistJob Description:We are seeking a skilled Hair Care Specialist to join our team at Nala Groups.Hair Care Responsibilities:Provide accurate scalp analysis and treatment for customers (Hands On)Educate and promote hair treatment and information to customersMaintain and build good customer relationshipsRequirements:Possess minimum...
-
Customer Care Specialist
6 months ago
Kuala Lumpur, Malaysia Britishpedia Media Group Sdn.Bhd. Full time**Title: Customer Care Specialist** **Company**:Britishpedia Media Group Sdn. Bhd. **Employment Type**: Full-time **Basic Salary**: RM 2300 - RM 2800 **Location**: Kuala Lumpur **About the Company**: At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life...
-
Renal Nurse Specialist
5 months ago
Kuala Lumpur, Malaysia Fresenius Medical Care Full time1. Patient care - Provide standard nursing care of dialysis patient as plan to patient in pre, post and throughout treatment under supervision of Renal Nurse Specialist. - Assist Physician during patient round, patient examination or procedure. - Deliver nursing care to patient as physician’s treatment order under supervision of Renal Nurse Specialist. -...
-
Clinical Sales Specialist
6 months ago
Kuala Lumpur, Malaysia Asia Medsource Group Sdn Bhd Full time**JOB TITLE**:Clinical Sales Specialist - Wound Care and Medical products **MAIN JOB DUTIES/RESPONSIBILITIES**: The Clinical Sales Specialist provides clinical and sales support through education of current and potential customers, and procedure coverage with a defined region. The role is responsible for communicating product, clinical and market data to...
-
Hair Care Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full timeJob Title: Hair Care SpecialistWe are seeking a skilled Hair Care Specialist to join our team at Nala Groups. This is an exciting opportunity for individuals with excellent customer service experience in the beauty industry.Company OverviewNala Groups is a reputable aesthetic clinic providing top-notch hair care services to our valued customers. As a key...
-
Senior Hair Care Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full time**About Nala Groups**Nala Groups is a reputable aesthetic clinic that prioritizes excellent customer service in the beauty industry.**Job Overview**We are seeking a highly skilled Senior Hair Care Specialist to join our team. As a Senior Hair Care Specialist, you will be responsible for providing accurate scalp analysis and treatment for customers, educating...
-
Customer Care Specialist
5 months ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full timeThis is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job details Role - Customer Care Specialist - Mandarin Location - Petaling Jaya Type - Permanent Joining - 31st Aug Interview - Assessment and Online interview Must be fluent in English and Mandarin. Freshers or experienced can apply. Shuttle...
-
Customer Care
6 months ago
Kuala Lumpur, Malaysia WIDAD FACILITY MANAGEMENT SDN BHD Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers **Job Types**: Full-time, Contract,...
-
Customer Care Specialist
2 months ago
Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Title: Customer Success Specialist/Customer care** **Duration: Permanent position** **Location: Petaling Jaya, Selangor ,Malaysia** **Working Days : (Monday - Friday 9am - 6pm)** **JOB DESCRIPTION**: **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum...
-
Customer Care
5 months ago
Kuala Lumpur, Malaysia Elabram System Full time__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...
-
Staff Nurse
5 months ago
Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time**Ohana Specialist Hospital Vacancy** Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...
-
Customer Care Support Specialist
6 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Customer Care Support Specialist
6 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Optometrist (Excelview Eye Specialist Centre)
6 months ago
Kuala Lumpur, Malaysia Focus Point Vision Care Group Full time**Company Overview**: ExcelView Eye Specialist Centre is a leading provider of advanced eye care services, specializing in refractive surgery, cataract surgery, and comprehensive eye examinations. Our dedicated team of professionals is committed to delivering exceptional patient care and utilizing cutting-edge technology to achieve optimal vision...
-
Customer Care Support Specialist
6 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Candidate Care Specialist
6 months ago
Kuala Lumpur, Malaysia Prometric Full time**DUTIES & RESPONSIBILITIES**: - Interface between customers, clients and test centers in a professional and efficient manner. - Work closely with the client services team to proactively improve on client related escalations. - Maintain a high degree of quality and accuracy in complete tasks. **KNOWLEDGE, SKILLS & ABILITIES REQUIRED**: - 1-2 years of...
-
IT Health Care
2 months ago
Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeWe are seeking a motivated Healthcare Technology Specialist with a background in healthcare, nursing, or medical social studies, combined with a strong understanding of technology. This role will involve collaborating with healthcare teams to implement and optimize technology solutions that improve patient care and operational...
-
Care Accounts Clinical Consult
5 months ago
Kuala Lumpur, Malaysia Intellect Full timeAs the Care Account Clinical Consult, you will work closely with the Care Account Team to drive and support Intellect’s Clinical Operations & Quality tailored for our enterprise clients across the APAC region. Your role will be pivotal in ensuring the quality of our clinical care and delivery to enterprise clients, and ensuring adherence to our clinical...