Client Support
2 weeks ago
**Responsibilities**:
**2. **Understand client ensure they are answered or routed through the appropriate support channel.
**3. **To analyze, create, and resolve issue faced by clients.
**4. **Update our internal databases with information on technical issues, collect feedbacks & present report.
**5. **Ensure all SLA are met accordingly.
**6. **Follow up with client to ensure their technical issues are resolved.
**7. **Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
**8. **Provide a high level of professionalism and competent customer service.
**9. **Ensure high levels of client satisfaction.
**10. **Able to communicate effectively with customers in a friendly and polite manner following the processes.
**11. **Any other ad-hoc tasks when assigned from time to time.
**What are we looking**:
**2. **Fluent in English & Mandarin (verbal and written).
**3. **Comfortable working with computers and multiple system.
**4. **With customer service experience from BPO/ Call Centre is preferable
**5. **Able to start work immediately.
**6**. Able to work on shifts
**What will you get**:
Attractive salary package.
Yearly salary review & performance bonus.
Health & Medical plan for employees
Fast track career growth
Opportunity to work in multicultural environment
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- When is your availability to join? What is your expected Salary?
**Experience**:
- BPO/CallCentre: 1 year (preferred)
**Language**:
- Mandarin (required)
- English (preferred)
Application Deadline: 06/28/2023
Expected Start Date: 07/03/2023
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