Client Support Executive

4 weeks ago


Kuala Lumpur, Malaysia Marsh Full time

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Client Support Executive - Contact Centre (Supporting Singapore)

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • Provide quality customer service to clients over phone call, email or on portal navigation to resolve clientâs enquiries efficiently, including liaising with internal & external clients.

  • Provide customers with product and service information 

  • Identify and escalate priority issues and able to route calls to appropriate resource 

  • Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner 

  • Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met. 

What you need to have:

  • A Bachelorâs Degree in any field 

  • 1-3 years experience in Contact Centre/Call Centre Environment

  • Proficient in MS Office (Pivot Table, Excel Formulas and Words)

  • Ability to understand, speak, read and write English is required

  • Ability to understand and converse in Mandarin is an advantage

  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

  • Experience supporting shared service operation 

  • Ability to understand, read and write Traditional/Simplified Chinese

  • Ability to systematically manage and retrieve data 

  • Strong analytical skills and detail-oriented to comprehend and summarize appropriate information 

  • Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. 


  • Client Support

    2 days ago


    Kuala Lumpur, Malaysia Juno Markets Limited Full time

    Responsibilities: **2.** Understand client ensure they are answered or routed through the appropriate support channel. **3.** To analyze, create, and resolve issue faced by clients. **4.** Update our internal databases with information on technical issues, collect feedbacks & present report. **5.** Ensure all SLA are met accordingly. **6.** Follow up with...


  • Kuala Lumpur, Malaysia HUMAN INC SDN BHD Full time

    As a Client Technical Support Specialist, you will play a crucial role in our organisation, you will get the opportunity to create impact in the following areas: Client Management Manage client relationships, understand client challenges and provide strategic solutions Identify client needs and solution opportunities for clients Support in proposal and...


  • Kuala Lumpur, Malaysia SMX GLOBAL SDN BHD Full time

    **SMX GLOBAL SDN BHD** **Job Title**:Client Servicing Executive **Department**:Client Servicing **Reporting Manager**:Client Servicing Director **Job Summary (in 3-5 sentences)** We are looking for a dedicated and motivated Client Servicing Executive to join our customer department. You should be able to identify and resolve client queries and complaints...

  • Client Support

    3 weeks ago


    Kuala Lumpur, Malaysia Juno Markets Limited Full time

    **Responsibilities**: **2. **Understand client ensure they are answered or routed through the appropriate support channel. **3. **To analyze, create, and resolve issue faced by clients. **4. **Update our internal databases with information on technical issues, collect feedbacks & present report. **5. **Ensure all SLA are met accordingly. **6. **Follow up...

  • Client Support

    1 week ago


    Kuala Lumpur, Malaysia Juno Markets Limited Full time

    **Responsibilities**: **2. **Understand client ensure they are answered or routed through the appropriate support channel. **3. **To analyze, create, and resolve issue faced by clients. **4. **Update our internal databases with information on technical issues, collect feedbacks & present report. **5. **Ensure all SLA are met accordingly. **6. **Follow up...


  • Kuala Lumpur, Malaysia Publicis Groupe Full time

    Job Description THE ROLE The Senior Account Executive provides day-to-day support/services to assigned clients. The incumbent is responsible for delivering quality materials on time and on budget. The social brand Executive supports and collaborates with team members on tactical and strategic aspects of the account. KEY RESPONSIBILITIES ·...


  • Kuala Lumpur, Malaysia UBS Full time

    Malaysia - Sales and trading - Investment Bank **Job Reference #** - 293284BR **City** - Kuala Lumpur **Job Type** - Full Time **Your role** - Are you an experienced, confident relationship builder? Are your market analysis skills second to none? We’re looking for someone like that who can: - be responsible for timely and effective execution of firm...


  • Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    Manage all aspects of the client business providing superior customer service while maximizing business opportunities - Be the primary liaison between client and creative team - Mentor the brand executive to lead the designated client accounts - Works within a team that consists of a copy writer, community manager and designers. - Capable of managing the...


  • Kuala Lumpur, Malaysia Salesworks Group Asia Full time

    About SalesWorks - With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian...

  • Solutions Architect

    2 weeks ago


    Kuala Lumpur Metropolitan Area, Malaysia a Snaphunt Client Full time

    Our client is a South East Asia-based SaaS Startup that is hiring a Solutions Architect in Kuala Lumpur, Malaysia to head their operations.The RoleAs a Solution Architect with a focus on pre-sales and onboarding, you will play a crucial role in driving successful client engagements from the initial discovery phase through to onboarding and implementation....


  • Kuala Lumpur Metropolitan Area, Malaysia a Snaphunt Client Full time

    Our client is a South East Asia-based SaaS Startup that is hiring for a Customer Success Manager in Kuala Lumpur, Malaysia to head their Operations.The RoleThe Customer Success Manager (CSM) will be responsible for ensuring the satisfaction and success of our customers by becoming a bridge between the client and the Customer (Customer’s Voice). They will...


  • Kuala Lumpur, Malaysia UBS Full time

    **Your role** Are you an experienced, confident relationship builder? Are your market analysis skills second to none? We're looking for someone like that who can: - be responsible for timely and effective execution of firm and customer orders - provide timely market news flow and block opportunities to internal and external clients - develop key...


  • Kuala Lumpur, Malaysia BGC Group Malaysia Full time

    **Employment Type: 1 year contract (long term renewable)** **Summary**: - The Client Success Executive serves as the primary liaison between the company and its clients, ensuring excellent service and support, fostering strong client relationships, and driving value realization from our products and services. They play a crucial role in client retention...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...


  • Kuala Lumpur, Malaysia Astro Full time

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:Responsible for managing end to end digital advertising booking and billing cycle. Ensure that campaign media order from client/agencies are submitted by...


  • Kuala Lumpur, Malaysia MCI Group Full time

    6 May 2024**Business Support Executive**: We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges...

  • Client Manager

    2 days ago


    Kuala Lumpur, Malaysia Swiss RE Full time

    **About the Role** The role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region. This includes business origination, day to day account maintenance and key relationship development. The role has a market focus on Malaysia and Indonesia, and...

  • Banking Executive

    1 day ago


    Kuala Lumpur, Malaysia Cxl executive Full time

    **Banking Executive - Immediate Hiring** - Work Location: Jalan Tun Razak - nearby MRT Tun Razak Exchange/ TRX - Working Hours: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) - Working days: Monday - Friday - Salary Range: RM 2,300 - RM 2,500 - Intake Date : September 2023 **Requirements**: - Fresh graduate are...


  • Kuala Lumpur, Malaysia AGENSI PEKERJAAN TERRA STAFFING SOLUTIONS SDN BHD Full time

    **Contract term for 12 months** and good personal development opportunity for permanent position in the organization after expiry of contract. **Role & Responsibilities** Communicate and maintain relationships with our clients both foreign and local. communicating with clients and preparing for submission - Coordinate visa and work permit process of...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively...