Digital Client Services Executive

2 weeks ago


Kuala Lumpur, Malaysia Astro Full time

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“”

JOB RESPONSIBILITIES:

Responsible for managing end to end digital advertising booking and billing cycle. Ensure that campaign media order from client/agencies are submitted by sales in order and compliance with Finance SOP and requirement for corporate and revenue assurance policy. Work closely with campaign management team, mainly on digital product execution and fulfilment for monthly billing processes.

Digital campaign booking, reporting and billing

Review and verify digital campaign details in booking form/order to ensure they are complete.

Process digital booking details into SAP or any revenue tracking/billing system in use.

Digital campaign entitlement utilization monitoring and health check Prepare monthly campaign progress tracking and billing report.

Request Management

Acknowledge and respond to client’s service request.

Receive and log requests in the Request Tracking Tool.

Perform trouble-shooting and escalation until incident resolution.


Project Management

Liaise with in house sales team to support campaign status update.

New digital ad product/rate card update with SAP/revenue tracking/billing system support team.

Billing cycle communication and internal SOP enhancement.

Job Qualifications

Minimum diploma/degree

Minimum 1 year experience in a similar or supporting role of business admin/finance

Advertising/Digital Media Industry experience preferred

REQUIREMENTS:

Required Skills

Strong analytical skill with numbers and calculation

Experience with administration and finance data processing

Fluency with MS Office (Excel, PowerPoint, Word, Outlook)

Attention to detail, dynamic and proactive

Good presentation and communication skills

Independent, self-motivated and possess positive attitude

Ability to work and manage in a fast pace and challenging environment



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