Operation Analyst

2 weeks ago


Penang Island, Malaysia S&P Global Full time

Operations Analyst

Location - Malaysia

**The Impact**: The Operations Analyst is vital to the day-to-day Commercial Fulfillment and Product Operations teams. The analyst engages with various departments to ensure the fulfillment teams have the most current information to handle all the transactional requests. The analyst will also play a support role in all large project initiatives and help to manage changes to processes with the fulfillment teams.

**Responsibilities**:

- List generation
- Create & maintain reporting dashboards
- Assist with product, system, and user migrations
- Data validation and clean up tasks to support corporate & division specific projects
- Maintain fulfillment documentation
- Maintain department SharePoint site
- Assist with projects, as needed

hENR fulfillment support (to transition to fulfillment operations)
- Complex user & entitlement access troubleshooting
- Train fulfillment teams on product entitlement setup and system enhancements
- Create and maintain all fulfillment documentation and SharePoint site
- Customer first approach to all tasks
- Experience with document and data retention requirements
- Experience with creating and maintaining process documentation
- Exceptional interpersonal skills and cross department communications
- Excellent written and verbal communication skills
- Proficient using MS O365
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

**Job ID**: 288935

**Posted On**: 2023-07-01

**Location**: Penang-Jalan, Pulau Pinang (Penang), Malaysia



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