Customer Service Executive

Company Description **About Experian** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to...

Manages, support, and resolve service enquiries especially disputes arising from users regarding the product. - Develop and execute a customer experience strategy to ensure that all customers are treated with care and respect by taking proactive steps to maintain positive experiences. - Tracking customer experiences across online and offline channels,...

Our Client is a specialized manufacturer of high-quality water ionizer generating systems for over 4 decades. Their pledge to realize a revolution in True Health - in the form of physical health, economic health, and mental health - is supported by thousands of people around the world. They feel that the personal nature of a direct sales marketing business...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Responsibilities**: 1. **Customer Inquiries**: - Address customer inquiries through various communication channels, ensuring prompt and accurate responses. 2. **Internal Communication**: - Collaborate with the operations team to facilitate effective communication, ensuring timely product delivery. 3. **Customer Service Excellence**: - Provide a...

*Job Descriptions* *Responsibilities:* 1. *Customer Inquiries:* - Address customer inquiries through various communication channels, ensuring prompt and accurate responses. 2. *Internal Communication:* - Collaborate with the operations team to facilitate effective communication, ensuring timely product delivery. 3. *Customer Service Excellence:* -...

**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...

Handle general inquiries using a professional and courteous manner through different channels: WhatsApp / Phone Calls. - Handling all calls/messages pertaining to customer complaints, inquiries, feedback, and other raising issue related to the company's services. - Interact with customers to provide and process information in response to inquiries, concerns,...

Our Client is a specialized manufacturer of high-quality water ionizer generating systems for over 4 decades. Their pledge to realize a revolution in True Health - in the form of physical health, economic health, and mental health - is supported by thousands of people around the world. They feel that the personal nature of a direct sales marketing business...

**Responsibilities**: - Provide general administrative and clerical support to company's daily operations - Develop and maintain office data management and filing systems - Handle customer enquiries and complaints following company procedures, guidelines, and policies - Maintain customers’ personal data and payments details - Arrange class schedule...

**Responsibilities**: - Provide general administrative and clerical support to company's daily operations - Develop and maintain office data management and filing systems - Handle customer enquiries and complaints following company procedures, guidelines, and policies - Maintain customers’ personal data and payments details - Arrange class schedule...

**Company background**: **In this Role, you’ll get to**: - Professionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process...

Manage our social media customer interactions on all social media channels - Monitor and oversee all social media content (posts, comments etc) for customer responses and try to convert them to sales. - Follow up by swiftly responding on all social media campaign leads though calls, and messages. - Follow up with calls and messages to customers. - Stay up to...

**Company background**: **In this Role, you’ll get to**: - Professionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process...

Responsibilities - The first point of contact in addressing queries promptly and effectively. - Managing our onsite feedback form. - Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives. - Assist the rest of the local operations team in fulfillment, business process optimization, due...

**Roles & Responsibilities** - Monitor customers refund & return. - Work with internal warehouse to ensure parcels go out safety & keep track any return/refund back to warehouse. - Update customer database every day. - Produce copywriting, knowledge sharing, new product information, shopping coupons and free shipping everyday. - Other ad hoc tasks assign by...

**Responsibilities**: - Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time). - Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved. - Maintain a professional and positive attitude to provide the best...