Call Centre(Inbound/livechat

2 days ago


Cheras, Malaysia Online Shopping Sdn Bhd Full time

**Title : Customer Service**

Location : sunway velocity

Working Days : 5 days ( 24 x 7 rotational shift)

Nature of Business : Established food delivery platform in Malaysia

Salary Range : RM2400+100 attendance incentive
- Providing first contact resolution according to standard operating
procedures from both seller and buyer via live chat/call (i.e.:
orders, payments, refund ,shipping, voucher etc)
- Communicate with internal stakeholders (logistics, payment, and etc).
- Assist customer and sellers with product selection, answer basic questions and suggests
various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.

Requirements:

- Min SPM or higher
- Prefer got own transport ( required to work night shift)
- Able to work rotational shift
- Friendly and able to write & read in English

**Salary**: RM2,400.00 - RM2,500.00 per month

Schedule:

- Rotational shift


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