Supervisor for Banking Portfolio
6 months ago
RESPONSIBILITIES:
- Lead the collection team to recovery the debts from the customers.
- Manage collections team efficiently.
- Train and provide trainings and Call Quality for Call Centre Staff to ensure they follow the guidelines and standard practices set by the clients.
- Provide feedback and recommend improvement plan for the staff.
- Build, manage, motivate, train and develop the team and their performance.
- Respond promptly to customer inquiries.
- Handle, resolve and to minimize customer complaints.
**REQUIREMENTS**:
- Good communication and interpersonal skills.
- Experience managing a call centre as an Manager, Assistant Manager, Supervisor or Team Leader with at least 2 years of working experience will be an added advantage.
- Familiar with any Debt Management System.
- Ability to learn quickly, independent and a strong team player.
- Ability to train and impart full knowledge with others.
- Dynamic and self motivation.
BENEFITS:
- Opportunities for promotion
- EPF & Socso & EIS
- Overiding Commission included.
- Attendance allowance
- 5 minutes walking distance for public transport
(LRT & KTM Komuter Salak Selatan).
If you have what it takes to meet our requirements, we would like to talk to you
- Send resume or call to 010-3525858 for an interview appointment.
**Salary**: RM2,915.07 - RM11,240.91 per month
**Benefits**:
- Parental leave
Schedule:
- Fixed shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Bandar Sri Permaisuri: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- debt recovery: 3 years (required)
**Language**:
- English (required)
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