Product Specialist

5 months ago


Subang Jaya, Malaysia Aonic (Formerly Poladrone) Full time

**Aonic (Formerly Poladrone)** is founded by a team of engineers, we're an all-in-one drone solutions provider for enterprises that are looking to modernise and streamline their operations workflow. Our mission is to demonstrate our commitment to our clients by providing them with a holistic ecosystem beyond our core drone capabilities.

**Responsibilities**
- Provide friendly and helpful support to our customers for inquiries and troubleshooting assistance.
- Serve as the go-to person for all customer interactions.
- Respond promptly to product-related inquiries and provide troubleshooting guidance to resolve issues effectively.
- Coordinate and conduct product repairs with our technical support team and external partners, ensuring timely resolution of customers' issues.
- Collaborate closely with our team to continuously improve our product support services and enhance the overall customer experience.

**Requirements**:

- Minimum 1 year of experience in customer service.
- Knowledge or experience in product troubleshooting and aftersales support is a significant advantage.
- Excellent communication skills in Mandarin and English are essential as the role requires to deal with mandarin-speaking clients.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highly motivated, with a strong work ethic and ability to work independently in a fast-paced environment
- Familiar with computer software programs e.g., Word, Excel, Teams, etc.

**Salary**: RM2,888.11 - RM4,166.95 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- May I know how long is your notice period?

**Experience**:

- technical support: 1 year (preferred)


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