Production Specialist

6 months ago


Subang Jaya, Malaysia Aonic (Formerly Poladrone) Full time

**What you'll be doing**
- Provide friendly and helpful support to our customers for inquiries and troubleshooting assistance.
- Serve as the go-to person for all customer interactions.
- Respond promptly to product-related inquiries and provide troubleshooting guidance to resolve issues effectively.
- Coordinate and conduct product repairs with our technical support team and external partners, ensuring timely resolution of customers' issues.
- Collaborate closely with our team to continuously improve our product support services and enhance the overall customer experience.

**What we're looking at**
- Minimum 1 year of experience in product specialist.
- Knowledge or experience in product troubleshooting and aftersales support is a significant advantage.
- Excellent communication skills in Mandarin and English are essential as the role requires to deal with mandarin-speaking clients.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highly motivated, with a strong work ethic and ability to work independently in a fast-paced environment
- Familiar with computer software programs e.g., Word, Excel, Teams, etc.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday


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