Billing Assistant

1 week ago


Kota Damansara, Malaysia Thomson Hospitals Sdn Bhd Full time

To attend briefing when need arises and provide information about hospital’s activities, VIP patients/guest, customer comments, complaints and compliments and updates on insurance and corporate company’s requirements.
- Maintain departmental report/record statistical data for administrative and audit purposes.
- To participate in planning and coordinating the improvements in the operation and management of the Billing Office.
- To ensure the “Credit Card Refund Forms” are completed and sent to Finance Department without delay for refund procedure.
- To be available at the registration counter to handle customers’ needs & doctors inquiries and insurance/corporate billing procedure.
- Responsible for the coordination of the discharge procedures by liaising with the Patient Administration Services Assistant, doctors/consultant and nurses/nurse manager in relation to the insurance/guarantee letters so that the discharge can be done efficiently.
- Maintain positive & effective communication with other departments in the hospital especially in areas of Billing.
- Must attend to patients who are not able to make payments upon discharge and to inform the department manager/division head for further action and follow-up.
- To assist patients on enquires like KWSP claim, obtaining guarantee letter, bank draft, third party payment and etc.
- To liaise with TPA/insurance companies to have the “Top-up” guarantee letter once the initial stated amount exceed the current interim invoice.

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Day shift
- Evening shift
Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Yes

**Education**:

- STM/STPM (required)
**Experience**:

- Billing: 2 years (required)
- Administrative: 2 years (required)
- Hospital: 1 year (preferred)

**Language**:

- English And Bahasa Malaysia (required)
- Mandarin (preferred)
Shift availability:

- Day Shift (required)
- Night Shift (required)
Work Remotely:

- No


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