Executive Customer Service Officer

3 weeks ago


Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

**JOB DESCRIPTION**:

- Assist MCSO to manage an automotive service centre day-to-day operating activities and performances.
- Oversee, direct and guide subordinates in the service centre day-to-day operating activities, inclusive of conducting briefings and regular meetings on the latest operational updates.
- Assist in developing, implementing, and improvising service standard operation procedures (SOP), sales and operation performance.
- Maintain good rapport relationship with the client and customers, and ensure customers receive nothing but the best customer experience.
- Responsible in proposing budgets, departmental performance and profitability, and overall management.
- Ensure all the standard operating procedures are strictly adhered to, and the cleanliness of the service area, tools and equipment are well kept and maintained.
- Monitoring and ensure that inventory of parts, accessories, lubricants, tools, facilities are maintained in good condition.
- Carry out audit on the service workshop including 5S, hand tools and equipment supplied.

**JOB REQUIREMENTS**:

- Minimum Certificate/Diploma/Bachelor’s Degree in Automotive and/or its related academic qualification.
- At least 3 years of working experience or 2 years of working experience in the related field.
- A team player and good command in English and Bahasa Malaysia.
- Basic Computer skills (Microsoft Word, Excel and Presentation).
- Experienced in managing service centre operation and manpower.
- Result oriented, customer focus, independent and able to meet tight deadlines.
- Good in planning, budgeting and running a service centre/workshop.
- Ability in providing solution and justifiable decision making.
- Excel supervision, leadership and interpersonal skills.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave
- Professional development

Supplemental pay types:

- Yearly bonus



  • Teluk Panglima Garang, Malaysia Ovarro Full time

    Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. Ovarro is now looking to grow...


  • Teluk Panglima Garang, Selangor, Malaysia Panglima City Motor Sdn Bhd Full time

    JOB DESCRIPTION: Assist MCSO to manage an automotive service centre daytoday operating activities and performances. Oversee, direct and guide subordinates in the service centre daytoday operating activities, inclusive of conducting briefings and regular meetings on the latest operational updates. Assist in developing, implementing, and improvising service...


  • Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    **JOB DESCRIPTION**: - Assist MCSO to manage an automotive service centre day-to-day operating activities and performances. - Oversee, direct and guide subordinates in the service centre day-to-day operating activities, inclusive of conducting briefings and regular meetings on the latest operational updates. - Assist in developing, implementing, and...


  • Teluk Panglima Garang, Malaysia OPTIMUS BUSINESS SOLUTIONS Full time

    Job Description / Job Responsibilities: (Admin-related) - Someone who can do meter reading invoice / billing to customers every month end and meeting dateline - Handling call in from customer who log in service and maintenance for copier - Data entry for new customers base - Report logs to Technician and arrange them to attend to customer according to their...


  • Teluk Panglima Garang, Malaysia Calaqisya Full time

    We’re seeking a Customer Service Assistant to join our team and genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers’ shoes and advocate for them when necessary. **We'd love to hear from...


  • Teluk Panglima Garang, Malaysia Staffing Sdn Bhd Full time

    Logistic Company - Shah Alam / Teluk Panglima Garang Selangor Position name Coordinator, Customer Service Working Hours & Days **Monday to Friday** **Monday - Friday 8.30am until 5.30pm** Working Address & (WFO/WFH/Hybrid) **WFO (Work from Office)** **Persiaran Sijangkang Utama,** **Taman Industri Sijangkang Utama,** **42500 Teluk Panglima...


  • Teluk Panglima Garang, Malaysia Staffing Sdn Bhd Full time

    Logistic Company - Shah Alam / Teluk Panglima Garang Selangor Position name Coordinator, Customer Service Working Hours & Days **Monday to Friday** **Monday - Friday 8.30am until 5.30pm** Working Address & (WFO/WFH/Hybrid) **WFO (Work from Office)** **Persiaran Sijangkang Utama,** **Taman Industri Sijangkang Utama,** **42500 Teluk Panglima...


  • Teluk Panglima Garang, Selangor, Malaysia Staffing Sdn Bhd Full time

    Logistic Company - Shah Alam / Teluk Panglima Garang SelangorPosition nameCoordinator, Customer ServiceWorking Hours & DaysMonday to FridayMonday - Friday 8.30am until 5.30pmWorking Address & (WFO/WFH/Hybrid)WFO (Work from Office)Persiaran Sijangkang Utama,Taman Industri Sijangkang Utama,42500 Teluk Panglima Garang,Selangor Darul EhsanContract Period12...

  • Customer Service

    3 weeks ago


    Teluk Panglima Garang, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    **Duties & Responsibilities**: **Inside Sales Support** - Responsible to source and purchase materials from both local and oversea vendors. - To generate customer quotation at advised margin in a timely manner. - Be one of the Customer’s key contact persons for customer order management and attend to customer call. - Follow up on account receivables from...


  • Teluk Panglima Garang, Malaysia Maju Management Enterprise Full time

    **JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

  • Customer Service

    2 weeks ago


    Teluk Panglima Garang, Selangor, Malaysia PSE PAPER INDUSTRIAL SDN BHD Full time

    1) Received Purchase Order from customer. 2) Issued the work order to the planner, production department for running the products. 3) Checking Order from customer 4) Provide Sample for Customer if needed. 5) Handle and monitor the manufacturing cycle of a product. 6) To liaison and coordinates with the sales, purchasing and other departments in the...

  • Customer Service

    1 week ago


    Teluk Panglima Garang, Malaysia PSE PAPER INDUSTRIAL SDN BHD Full time

    1) Received Purchase Order from customer. 2) Issued the work order to the planner, production department for running the products. 3) Checking Order from customer 4) Provide Sample for Customer if needed. 5) Handle and monitor the manufacturing cycle of a product. 6) To liaison and coordinates with the sales, purchasing and other departments in the...


  • Teluk Panglima Garang, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

    Manage large amounts of incoming phone calls. Follow communication procedures, guidelines and policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. To assist superior in providing high level customer service experience. Generating sales leads and passing the lead to the sales team. Followup on...


  • Teluk Panglima Garang, Selangor, Malaysia Synergy Staffing Sdn Bhd Full time

    A customer service coordinator must be excellent in oral and written communication and must have basic computer knowledgeJob Responsibilities1.1 Ensure smooth and timely information flow in order to confirm Bill of Lading.1.2 Ensure all documents are accurate and present in files before checking out to customer (Nestle). (GSI, Booking, SAP Invoice, Manual...


  • Teluk Panglima Garang, Malaysia Synergy Staffing Sdn Bhd Full time

    A customer service coordinator must be excellent in oral and written communication and must have basic computer knowledge Job Responsibilities 1.1 Ensure smooth and timely information flow in order to confirm Bill of Lading. 1.2 Ensure all documents are accurate and present in files before checking out to customer (Nestle). (GSI, Booking, SAP Invoice,...


  • Teluk Panglima Garang, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other departments to meet...


  • Teluk Panglima Garang, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other departments to meet...


  • Teluk Panglima Garang, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other departments to meet...

  • Shipping Officer

    6 days ago


    Teluk Panglima Garang, Malaysia TS CONTINENTAL IMPEX SDN BHD Full time

    **Job Summary**: The Shipping Officer is responsible for overseeing and managing the day-to-day operations of the shipping department. This role involves coordinating the shipment of goods, ensuring accurate and timely delivery, managing documentation, and maintaining compliance with all relevant regulations. The Shipping Officer will work closely with...


  • Teluk Panglima Garang, Malaysia Maju Management Enterprise Full time

    **JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...