Chief of Staff, Asia Pacific

3 weeks ago

Kuala Lumpur, Malaysia Teach For All Full time

**Position Summary**

The core responsibilities of this position involve designing and managing the operational and programmatic systems that support the work, progress, and collaborations of the Asia Pacific Head of Region, regional team, and partners. The Chief of Staff maintains an overall picture of progress across the region towards Teach For All's vision and intended outcomes, and drives all the back-end coordination, communication, and collaboration routines and systems that enable learning and adaptation along the way. Overall, this is a critical support role, central to enabling the Asia Pacific Head of Region, team and region to work effectively together through exceptional strategic planning and operational delivery, organizational management, and collaboration within and across teams.

**The Asia Pacific Regional Team**

The Teach For All Asia Pacific team is a regionally distributed team with team members located across different countries in the region, currently including Bangladesh, Hong Kong, India, Singapore and New Zealand. The team works across one of the largest, most diverse and dynamic regions in the Teach For All global network, with 15 partner organizations in the following countries (in addition to several more prospective partner organizations in the pipeline): Afghanistan, Australia, Bangladesh, China, Cambodia, India, Japan, Kazakhstan, Malaysia, Mongolia, Nepal, New Zealand, the Philippines, Thailand, and Vietnam. In the regional Chief of Staff role, you will be at the centre of a team that is working to grow and accelerate the impact of this community of partners, and generate awareness and support for Teach For All's vision and mission in the wider region.

**Outcomes**

The Chief of Staff, Asia Pacific will work towards the following:

- Progress towards Teach For All's vision, intended outcomes, and priorities in the Asia Pacific Region (with ownership over the systems and tools we use to reflect on this progress and make adjustments to address opportunities and gaps).
- Successful delivery of operational and communications systems that support the regional team to plan and execute high impact engagements with Teach For All partners and other key stakeholders across the region, including systems for stewarding effective cross-team collaboration with other Teach For All regional and global teams.
- Complete and updated team knowledge management systems, currently including Google drive and documentation, Salesforce, and related integrated tools to ensure team, colleagues, and partners have access to accurate, current information about our shared work.
- Positive partner survey outcomes and qualitative indicators that demonstrate overall baseline partner awareness, partnership plans, and complete access to Teach For All network information and opportunities across the region.
- Positive team culture outcomes as measured by staff survey results with a particular emphasis on the extent to which staff feel they have the tools and systems they need to be successful, and the extent to which they feel connected to and supported by their peers.
- Accuracy in forecasting and management of the regional team budget that allow for informed budget allocation decisions that are strategic and resourceful given the teams' goals, priorities and context and avoids significant under/overspend.

**Responsibilities**

The Chief of Staff is responsible for:
**Strategic Support & Project Delivery **(30%)
- Serves as the 'centre' of the Asia Pacific team, working closely with the Head of Region to develop and execute strategy in alignment with regional and global priorities
- Works closely with the Head of Region to track overall regional progress, team and regional planning, and to coordinate between global and regional priorities and plans
- Supports the Head of Region to align the Head of Region & the APAC team's time and resourcing with regional priorities, needs, and one-off events and activities
- Supports the Head of Region in setting and tracking progress towards regional and global priorities, managing up and out to the rest of the team to support the region in making progress towards objectives and goals
- Collaborates closely with the Senior Director, Program to ensure effective alignment and coordination in programmatic work-streams between regional and global teams
- Serves as a liaison between the Asia Pacific regional team, internal regional and global teams, and partners where necessary for streamlining and coordination
- Supports budget planning and management, monitors and analyses regional spend and supports the Head of Region in making decisions and recommendations on budget allocations when faced with competing priorities
- Supports the Head of Region to align the Head of Region & the APAC team's time and resourcing with regional priorities, needs, and one-off events and activities

**Systems & Operations Management **(20%)
- Designs and maintains systems that support effective

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