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Customer Service

4 weeks ago

Kuala Lumpur, Malaysia Teleperformance Full time

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Responsibilities**
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.

**Qualifications**:

- Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Minimum 1 year of experience in a bank or financial institution customer service environment preferred
- Extensive banking knowledge and understanding of financial products and services

Job Details:

- Location: Petaling Jaya, Selangor, Malaysia
- Shift : 9:00am to 18:00pm (5 Working Days)

Pay: RM5,500.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

Expected Start Date: 06/18/2024

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