Business Application Support Specialist

4 weeks ago

Kuala Lumpur, Malaysia Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We are currently looking for a Business Application Support Specialist (1 year contract) to join our team. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating.

This position will be located at Kuala Lumpur Sentral (Menara 1 Sentral) and it is easy to get to by public transportation as it is located at the heart of Kuala Lumpur. Our organization thrives by using modern tools and is eager to utilize the business opportunities that comes with new digital tools and skills.

Main Responsibilities
- Performing service desk duties, 1st line support and incident handling.
- Business Application sync/replication monitoring and status update to stakeholders.
- Ensure VIT support documentation is updated and reviewed periodically.
- Ensure services are delivered according to WSM principles and guidelines for vessel IT support and best practices as applicable.
- Participate in system implementation project onboard the vessels on management and WSM onshore when required.

Accountabilities
- Resolution of vessel IT incidents reported to 1st line support.
- Follow up & conclusion of incidents escalated to 2nd Line.
- Follow up and report on task status.
- Initiatives to prevent recurrence of vessel IT incidents.

This position will be measured against:

- Feedback from Customers, Super users, Application Owners and vessel IT users.
- Quality of the data in ServiceNow.
- Vessels satisfaction with the IT support and on the quality of the routines and efficiency gains in relation to these services.
- Ability to ensure effective resolutions and workarounds for onboard incidents and prevent the recurrence of incidents.

**Qualifications**:

- Good incident management and support skills.
- Good business and process understanding.
- Structured and solution oriented.
- Team player.
- Good communication skills in English.
- Be able to work independently, be self-driven.
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or equivalent

Additional Preferences
- Maritime experience preferred.
- Experience working with vessel IT solutions.

Application Deadline: December 2023

Nationality preference: Malaysian

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