Customer Service Executive

2 weeks ago


Kuala Lumpur, Malaysia JAC Malaysia Full time

Location:
- Kuala Lumpur- Specialisation:
- Consultancy- Salary:
- MYR 48,000 - 52,000 (Annual)- Reference:
- PR/156841- Contact details:
- Shuya Looi- Job published:
- February 28, 2024 15:47**Company Background**:

- New set up IT outsourcing company (focus on online gaming client)
- Working hours: 11am - 8pm (2 days off per week)

**Responsibilities**:

- Provide excellent and timely customer service.
- Understand and meet customers' needs effectively.
- Handle customer inquiries and feedback with care.
- Ensure prompt fulfillment of customer requirements.
- Maintain accurate system data and records.
- Assist in testing and troubleshooting.
- Offer product-related information and support bidding processes.
- Identify opportunities to improve processes and enhance customer experience.
- Resolve IT issues and address customer complaints.
- Meet service performance targets and comply with guidelines.
- Support team members during staff shortages in customer service.

**Job Requirements**:

- Diploma or Degree in any field.
- Previous experience in customer service or technical support, preferably in IT industry.
- Fluency in Mandarin and English preferred as required to interact with Taiwan and China customers.
- Availability to work on weekends and public holidays.
- Fresh graduates are encouraged to apply.
- #LI-JACMY
- #statekl



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