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Client Account Manager

7 months ago

Kuala Lumpur, Malaysia SalesWorks Asia Full time

**Job Highlights**
- Dynamic and passionate work environment
- Fast track career advancement
- Work Life Balance

**JOB SUMMARY**:
Act as liaison between key stakeholders as well as executer of strategic direction for clients and sales team to ensure the campaigns are managed effectively.

**KEY ROLES & RESPONSIBILITIES**:
**A. Planning and Strategy**:

- Identify gaps with existing campaigns and key actions required
- Increase the productivity of the sales teams and internal teams
- Discover new ways of enhancing campaigns (lateral thinking)
- Demographic and trend analysis of target markets to enhance sales team’s productivity
- Review critical numbers with clients, sales managers, and General Manager
- Participate in management strategy meetings
- Ensure there are clear operational guidelines in place for all areas of the campaign

**B. Financial and Compliance Management**:

- Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders
- Able to understand sales figures and interpret critical numbers and analyze trends
- Negotiate contracts and payment schemes
- Ensure all practices and guidelines are compliant with local laws and policies
- Highlight and escalate to the GM any risk areas identified that could have an adverse effect on the client, company, or sales team.

**C. Administrative**:

- Regular reporting to provide feedback to clients and sales teams including inventory management
- Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers
- Review monthly and quarterly priorities and objectives
- Improve the quality and functionality of reports

**JOB REQUIREMENTS**:

- Bachelor of Business Administration/Marketing/Economics
- Experience in client servicing role
- Excellent stakeholder management
- Attention to detail
- Operationally strong in Microsoft Office
- Organized and able to work in fast-paced environments
- Excellent spoken and written communication (English/Bahasa)
- Determined, willing to take on challenges
- Innovative thinker and problem solver
- Comfortable in presenting

**Salary**: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)