Client Facing Digital Marketing Account Manager

7 months ago

Kuala Lumpur, Malaysia Best Marketing Agency Pte Ltd Full time

WARNING: ONLY APPLY THROUGH THIS FORM HERE, nothing else will be entertained:
**ABOUT US**

**Our Mission** is to be the most powerful platform for getting customers online. We work in partnership with our clients and not treat them as yet another number.

**IMPORTANT: PLEASE READ THIS JOB DESCRIPTION**

**(A) How would you contribute to the team**
- Being the main point of contact for the bulk of our clientele and building a good working relationship as the representative for the company.
- Documentation of everything that is being communicated with the client
- Work with Specialists to prepare Facebook Ads/Google Ads/SEO audits, identify further opportunities to achieve better results for our clients, and educate clients on our SEO, PPC and Facebook Ads strategy and tactics.
- Keeping clients updated weekly with the work that we do and making recommendations to our team on how to better their marketing campaigns
- Onboarding and better understanding of clients’ businesses (We work with clients in all niches, so you must be a good problem solver)
- Be resourceful to Google anything you're unsure of and solve problems even without much guidance.
- Providing a great customer experience for our clients. (Such as responding to them within 2 hours during office hours)
- Document Standard Operating Procedures (SOPs) for tasks you perform
- Sending monthly performance reports (SEO, PPC, Facebook Ads)
- **Be able to cover Paid Ads Specialist role if staff is absent or vacant**:

- Conduct Campaign Review and Renewal with clients
- Conduct research on the client's business and buyers' persona for all clients assigned to you
- Any other ad-hoc tasks relevant to your areas of expertise and strengths
- Minimum of 2 years relevant hands-on experience in Paid Search and Social Media experience in a Digital Marketing agency environment.
- Experience in Go-High Level and SEO are a **plus** and will be compensated accordingly
- Enjoys helping clients succeed with digital marketing
- Strong verbal and written command of English
- A Process Driven mindset, Is Well-organised, Strong attention to detail (i.e. believes in SOPs, step by step guides, data documentation)
- A positive, problem-solving, open and transparent attitude
- Strong project management skills
- Strong team management and people skills
- Strong management of Google Drive & savvy with Google Sheets
**(C) If you are shortlisted for this role, the next steps are**:

- Complete a trial assignment.
- Schedule a virtual interview via Zoom.
- You are also expected to have a stable internet connection, working mic and camera setup on your laptop.
- You must show your face and be expected to be in a conducive quiet environment.
- We'll ask you a few questions about yourself.
- Be ready to reveal your expected salary and negotiate accordingly.

**(D) BY APPLYING, YOU AGREE COMMITTING YOURSELF TO THE FOLLOWING**:

- Please work full-time from Monday to Friday, Singapore time, from 9 am to 6 pm.
- Be contactable during your working hours and attend our daily meeting at 9 a.m. sharp with your camera turned on to communicate with our team and the client.

**(E) Expectations**:

- This is a remote role and we prioritise **efficiency** and timely completion of tasks. There may be a need for you to visit the office once it has been established.
- We encourage showcasing your capabilities and value before salary negotiations.
- This is a full-time contractor role **without** employee insurance.
- **Conflicts of Interest**: If you are an **agency owner** or **freelancer** providing freelancing services that conflict with our agency's offerings, we cannot consider you for this role.
- You must adhere to our **complex **SOPs and workflow. Guidance will be given to those that are willing to learn.
- You are expected to be willing to learn and take on responsibilities that is within your area of expertise. (i.e. Any other ad-hoc tasks)
- You are expected to contribute actively to our mission, vision, and company culture. This includes hosting of trainings for the team.
- You will manage a list of clients and be expected to deliver successful campaign outcomes.
- You are expected to document data and submit work done on a daily, weekly and monthly basis.
- You are expected to be responsive within **30** mins when possible and ask questions for clarity as following instructions is vital to our success.

We only want to work with great humans with great character. If you and I are like-minded, let's grow together.If you can't agree to any of these expectations and don't think that we're a great fit to work together, please do **not** apply.
All the best
...**(F) Message from our General Manager - (This is NOT going to be an easy role)**
- Bad news._
- The very fact that you're reading this message means you're eyeing a role at our company that's, well, it’s gonna be quite the challenge._
- It's not your typical gig; it'll demand a whole new version of you. Picture it as "You 2.0

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