Japan Commercial Maintenance and Bta Analyst
1 week ago
**Job Description**:
**You Lead the Way. We've Got Your Back.**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living.
Launch your career by joining the Japan Commercial Maintenance and BTA Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.
**Key Responsibilities**
- Provide maintenance activities to fulfil customer requests
- Liaise with internal teams to coordinate any aversions or complex issues
- Perform ad-hoc task to assist urgent client requirements and internal requests
- Maintaining customer details accurately adhering to compliance standards
- Supporting other teams and departments when Corporate knowledge and access is needed
**Qualifications**
- Fluency in speaking, reading and writing English and Japanese JLPT level N1-N2
- Degree holder preferred or minimum 1-year of relevant working experience
- Strong analytical and problem-solving skill
- Strong customer focus mindset
- Advance PC skill in both Japanese and English
- Skills in building and maintaining business relationship
- Results driven with determination to succeed
- Openness to take on feed back to improve individual performance
- 'Can do' attitude & willing to go beyond as a great service provider
- Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary
Additional Details:
- Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location - Based on the evolving situation with Covid-19, we will conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
- At American Express' discretion this position may be work from home and adjusted back to 'in office' at any time
**Why American Express**
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
**The powerful backing of American Express.**
**Don't make a difference without it.**
**Don't live life without it.
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