Inbound Customer Service Representative

2 weeks ago


Brickfields, Malaysia SRG Asia Pacific Sdn bhd Full time

**職位概要:**

入站客戶服務代表的角色是透過即時聊天解決客戶投訴。 ICSR需要熱情接待顧客並找出問題。 ICSR 也需要協助客戶進行查詢。

**義務與責任:**
- 作為入站和出站功能的一部分,透過即時聊天(即時聊天的端到端處理)與客戶進行專業互動,以提供資訊和協助
- 透過服務請求和故障單升級投訴或請求
- 所有產品和服務的交叉銷售,包括產品和套餐的所有升級
- 對要求降級套餐的客戶進行旋轉門嘗試
實現生產力標準和目標,同時維持最高水準的客戶服務
- 承擔管理層指派的任何其他職責
您將負責實現個人 (KPI) 和團隊目標

**我們需要的 :**
- 最低資格 - 具有 6 個月經驗的應屆畢業生/文憑和具有 2 年相關工作經驗的 SPM
- 具有客戶服務角色經驗是可取的。鼓勵過去在聯絡/呼叫中心工作經驗的申請
- 良好的英語口語和書寫能力、馬來語、泰米爾語和華語
性格特質-良好的態度、熱情、注重細節、負責、值得信賴、有道德、以目標為中心
- 客戶服務技能-專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧
- 抗壓能力強,能夠在壓力下工作
- 能夠在公共假期、週末工作(輪班制;上午 9 點至中午 12 點)
- 能夠立即啟動

**作為 SRGian,您會喜歡什麼?**
- 能夠獲得高績效獎勵
- 基於績效的環境讓您有機會脫穎而出
持續的支援和廣泛的培訓,為您的角色和職業發展做好準備
- 接受該領域專家的指導與指導
- 嚴格的擴張為您提供良好的職業發展機會
- 在快節奏的 BPO 呼叫中心產業中的接觸和經驗
- 能夠提升和增強您的溝通和談判技巧
- 方便快速地前往工作地點(吉隆坡中央車站)- 可搭乘所有大眾運輸工具
- 有趣且令人興奮的工作環境
- 參與活動和認可計劃
- 醫療索賠、雇主的 EPF 繳款和社會安全範圍



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