Customer Relationship Executive

1 week ago


Melaka, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

**Job Description**:
Handle Customer Services functions such as:

- Provide course consultation to prospective customers
- Convert customers’ enquiries into actual enrolments
- Support existing customers on admin and curriculum matters
- Support centre teachers on admin and curriculum matters
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress

Handle Operational duties such as:

- Review workflows and processes, discuss and take corrective actions to better them
- Coordinate and facilitate classes to ensure smooth running of all classes
- Assess, utilise and manage the Student Management System
- Process students’ enrolments and study material requirements
- Ability to work on weekends and public holidays

**Requirements**:

- Experienced with Customer Service industry before be more advantage
- More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
- Good Interpersonal skills & Team Player
- Effectively bilingual in English & Mandarin (Both write & spoke)

**Salary**: RM5,000.00 - RM9,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Are you willing to relocate to Singapore?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)


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