Customer Care Officer

2 months ago


Semenyih, Malaysia Crascentia Property Management Sdn Bhd Full time

Manage and maintain day-to-day operations of the and activities of the site (residential) property.
- Ensure effective and efficient management of the common areas through routine checks.
- Assist the Condominium Manager to support daily operations.
- Conduct on-site checks and management of development works by appointed contractors to ensure works are carried out to specifications and complete on schedule.
- Engage service providers through proper approval system; manage contracts and performance of service providers.
- Follow up with service providers on submission of monthly maintenance schedule, quotations, claims and invoicing.
- Convene and attend all meetings of the Developer and / or MCST Council; prepare minutes and reports for meeting.
- Raise POs and keep track of works done due to complaints by residents.
- Obtain quotations for repair and maintenance services.
- Engage and attend to complaints from residents professionally and properly and to ensure every complaint is addressed with the residents with closure; ensure timely and prompt responses to complaints and requests.
- Prepare and submit an annual budget and recommend rates of MF / SF contributions.
- Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.
- Process and assist in putting up paper for Extraordinary works when necessary.

Job Requirements:

- At least 2 year(s) of working experience in the related field is required for this position.
- Team player with good communication skills.
- Preferable fluently in Mandarin, English & Bahasa Malaysia (Speaking & Written).
- Able to work under pressure, physically fit, active person & positive minded.
- **Location: Diamond City**:

- **Working days & hour: Monday to Saturday, 9am to 6pm.**

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have any experience related to Property Management such as Building and facilities?
- How many years of related experience in Property Management?
- Are you willing to be based in Semenyih?
- How much is your expected salary?
- Do you have your own Transportation?
- Can you immediately to work? If cannot state a date


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