F&b Outlet Manager

2 weeks ago

Petaling Jaya, Malaysia INTELLIGENT HUB KITCHEN SDN BHD Full time

**Job Summary**:
The Outlet Manager manages an efficient and profitable operation of a virtual food hall outlet. He/she is responsible for
ensuring that the store meets Company standards in sales, trained staffing, product quality, visual merchandising, and
operations. The outlet manager ensures the outlet provides customers with excellent, quality products and fast, friendly
service.
This position enforces all procedures in the business and coordinates, as necessary, with the Company Office. Outlet
managers manage the training of staff. He/she will be expected to have significant product knowledge and demonstrate
positive, friendly and courteous customer service, as well as be able to demonstrate a commitment to our Guiding
Principles and House Rules.

**Store Operations**:

- Manages a profitable store, reviewing controllable expenses, and monitoring labor and food cost.
- Able to capitalise and create sales volume growth and ensuring a positive customer experience.
- Must ensure all marketing strategies and plan by company is executed well as required besides maintaining a

positive community image.
- Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store.
- Performs opening and closing task duties as an outlet manager as per company policies and requirements.
- Delegates duties, as necessary, to supervisors, kitchen leaders and staff.
- Performs financial documentation and register POS readings during opening and closing of daily operations.
- Ensures that the store, backroom, and equipment are maintained in a safe and clean manner.
- Conducts employment interviews designed to minimize team member turnover and to ensure proper staffing levels

are maintained.
- Processes all payroll information in an accurate and timely manner.
- Manages weekly schedule according to labour guidelines and considers any fluctuations in sales due to holidays or

local events in order to manage labour cost efficiently to operational needs.
- Ensures proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
- Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical

treatment and/or escape routes are available.
- Rectifies and improve any operational inconsistencies, employee incidents, accidents, potential safety hazards, or

any unusual or pertinent events.
- Reports employee accidents and potential safety hazards to the area manager; completes appropriate paperwork,

and recommends a proper course of action.

**Service**:

- Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
- Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis.
- Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance,

merchandise and equipment.
- Responds proactively to prevent and resolve customer service situations.
- Maintains efficient, friendly service standards.

**Product**:

- Ensures that all team members are educated on our products and services, by developing an understanding of our

various types of food brands, menus with each brand, as well as knowledge of its presentation to customers
- Consistently maintains the highest quality product standards.
- Follows all Company food and drink recipes and procedures.
- Oversees food cooking procedures and participates in the re-certification and training process are conducted monthly

for the staff
- Educates our customers on the superior quality of Company products and services.
- Tastes drink and food products on a per shift basis for quality assurance.

**Training & Development**:

- Executes effective recruiting programs with the Human Resources Department to ensure high team member

retention.
- Contributes high performance of team members they directly supervise and trained.
- Counsels team members, facilitates team member training efforts, conducts regular performance reviews, and

disciplines team members, as necessary.
- Assists in the training of new employees.
- Motivates staff to maintain quality and consistent product.

**Qualifications**:

- Minimum high school diploma or equivalent.
- Minimum one year retail experience, preferably with a food establishment.
- Manage a specialty store or food establishment previously.
- Register and cash handling experience.
- Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Well-organized, detail-oriented an

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