Inbound Customer Service

3 weeks ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Terms and conditions applies
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.

**Job Description**:
Job Highlights
- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities
- Wellness programs
- On-the-job training
- Safe work environment
- Flexible working hours
- Casual work attire

: The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC also needed to assist customers with their inquiries.

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products & packages
- Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- SPM/Diploma/Degree
- Experience in customer service roles is desirable.
- Past working experience in contact/call center is encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 9AM - 7PM)
- Able to start immediately

**Salary**: RM2,000.00 - RM3,200.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Signing bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Expected Start Date: 03/25/2024

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