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Airbnb Manager

5 months ago

Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

**Manager Job Scope**:
**1. Operational Oversight**:

- Supervise day-to-day operations, ensuring smooth and efficient operation.
- Address and resolve guest issues promptly, maintaining a high level of customer satisfaction.
- Act as the point of contact for emergencies, implementing crisis management protocols.
**2. Staff Management**:

- Coordinate and oversee staff schedules, hiring & training, ensuring adequate coverage.
- Monitor and manage staff performance during assigned shifts.
- Assist at front line if required to cover shortages.
**3. KPI & Financial Accountability**:

- Be accountable for meeting revenue targets and operational Key Performance Indicators (KPIs).
- Implement strategies to optimize revenue streams and operational efficiency.
- Monitor financial transactions, cash handling, and billing accuracy.
**4. Quality Assurance**:

- Conduct regular inspections of vacation rental properties to maintain high cleanliness and maintenance standards.
- Address and rectify any maintenance issues promptly.
**5. Continuous Improvement**:

- Identify areas for improvement in operational processes and guest services.
- Propose and implement strategies to enhance overall operation performance.
- Attend trainings or self learn new functions of OTA platforms to increase revenue & occupancy
**6. Reporting & Performance Analytics**:

- Generate and analyze reports related to occupancy, revenue, and guest feedback.
- Monthly reports directly to directors on operational performance.

**Requirement**:

- Have own laptop, strong wifi at home
- Experience in Hotel / Airbnb Operator managerial role
- Familiar with OTA, revenue management
- Own transport

**Working Hours & Location**:

- Based in Kuala Lumpur, multiple vacation rental buildings

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- On call

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your current location?
- What is your last drawn and expected salary?
- What do you own at home: laptop, high speed wifi, unlimited call credits
- Why do you think you are suitable for this position?
- Do you possess your own transport? Bike/car