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Airbnb Operation Supervisor
4 months ago
**Responsibilities**:
- Hire qualified personnel according to standards.
- Organize and coordinate operations to ensure maximum efficiency.
- Supervise and evaluate staff.
- Ensure supplies and equipment are adequate in quantity and quality.
- Handle customer complaints when necessary
- Enforce adherence to regulations and quality standards.
- Ensure all records are kept properly and consistently.
- Review and prepare reports for senior management.
**Requirements**:
- Proven experience in hospitality.
- Hands-on experience in customer service or sales.
- Good understanding of hospitality procedures and best practices.
- Knowledge of quality standards (e.g. ISO).
- Excel in MS Office and relevant software (e.g. ERP).
- Outstanding organizational and leadership skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Problem-solving aptitude.
- Possess at least a Bachelor's Degree in Hospitality Management.
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