Hotel Operation Executive
9 months ago
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負責所有前廳職能和員工。職責範圍包括接待人員、總機操作、賓客服務/前台和維護(如適用)。作為助理部門主管,指導並與經理和員工合作,成功執行所有前廳運營,包括客人抵達和離開程序。努力不斷提高客人和員工的滿意度,並最大限度地提高部門的財務績效。
責任
- 監督所收購房產的規劃、翻新和室內設計流程,確保其符合 Airbnb 業務的標準和要求。
- 管理 Airbnb 物業的日常運營,包括物業維護、清潔和安全。
- 制定並實施營運流程和標準,以提高效率並確保高水準的賓客滿意度。
- 監控賓客的回饋和評論,並採取積極措施不斷改善賓客體驗。實施提高賓客滿意度、及時解決問題並鼓勵積極評價和推薦的策略。
- 培訓和管理一支由建築接待人員、維護人員和其他參與物業運營的人員組成的團隊。提供指導、支持和績效回饋,以確保團隊實現目標並保持高水準的專業精神。
- 制定定價策略、促銷活動和合作夥伴關係,以最大限度地提高入住率和創造收入。
- 隨時了解與短期租賃相關的當地法規、許可證和許可證要求。
- 經理指定的任何其他職責、角色或工作
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