Telephone Operator
7 days ago
Monitors and to report any error or defects of any PABX switchboard or out of order extensions.
- To operate and be responsible for the In-house Music System and to execute emergency paging should the need be in cases of fire, bomb threat, etc.
- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Maintains positive guest and colleague interactions with good working relationships.
- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Connects local and international calls quickly, courteously and accurately.
- Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
- Contributes and maintains businesslike working environment ensuring mínimal background noise and conversation which could be transmitted through sensitive headsets.
- Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.
- Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
- Accepts and relays messages for guests and hotel personnel.
- Projects the image of being courteous, friendly service at all times.
- Answers and connects all incoming calls from both in and out of house.
- Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
- Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously.
- Provides general information to guests when necessary.
- Takes accurate messages, morning call requests, reservations and orders for/from guests.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
- Reports to supervisor and Duty Manager on any guest complaints.
- Updates the white board.
- Reads the logbook, and communicates with colleagues and supervisor.
- Transfers outside calls to either guests, or hotel services/facilities.
- Exercises responsible behaviour at all times and positively representing the hotel and management team.
- Responds to changes in the Guest Service Centre function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
Berjaya Times Square Hotel, Kuala Lumpur is ideally situated right in the heart of the city’s liveliest entertainment hub and most happening shopping districts. The hotel is located adjacent to Berjaya Times Square Shopping Mall with direct connectivity to the KL Monorail system via the Imbi Station and is merely 15-minute walk away from the world renowned Petronas Twin Towers. Indulge in all the perks of a lavish and carefree lifestyle in addition to let us pamper you. Not forgetting, stunning views of the city’s skylines at our luxury hotel in Bukit Bintang will make an impressive stay to remember.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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